Member Solutions Processor Specialist

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place!

We’re more than just a credit union; we strive to make a real difference.

Ready to make an impact? Let’s grow together!

• Processes and monitors legal actions including but not limited to small claims, civil actions, garnishments, repossessions, satisfactions, bankruptcies, and foreclosures acting as credit union representative in Court proceedings. Negotiate mediation agreements as needed.
• Coordinates transfer of information to Law firm on accounts recommended for our attorneys. Corresponds with attorneys on legal actions
• Processes documents, and works with outside agencies on repossessions, foreclosures, sale of collateral, debt management, third party collection maintaining records and correspondence with all parties and applying payments
• Computes Month end reports, including but not limited to delinquency report, call report, and charge off report
• Processes all levies: holding funds, releasing funds, and sending funds to levy agency. Corresponds professionally with both members and agency representatives
• Receives signed documents and applies interest rate, payment, due date, and maturity date changes
• Analyzes account applications, documents, lien perfections, forced place insurance, and credit card report in preparation of legal action.
• Processes all invoices and receives appropriate approval for accounting
• Updates and corrects credit bureaus and responds to disputes on delinquent accounts.
• Works with Member Solutions VP to compute monthly charge offs. Processes all monthly charge offs
• Communicates effectively (both verbal and written) with members, internal and external contacts.

• Associate's degree or equivalent years of experience required
• 2 years of related work experience required
• Prior experience in the financial/and or collections field preferred, but not required
• Ability to multitask & prioritize work tasks while providing exceptional member service

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Impressive 401(k) Contribution and Match Plan

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.