Technical Integration Eng I​/II

Position Title:

Technical Integration Engineer I / II

This Technical Integration Engineer supports the digital learning environment and instructional media needs at a Polytechnic University. Responsibilities include supporting multimedia instructional needs, troubleshooting, training, and consultation services for classroom, lab, and meeting room audio‑visual and multimedia technologies, designing and maintaining AV systems, and providing video support including streaming. The role requires staying current with emerging technologies to enhance instructional capabilities and promote equitable and inclusive learning environments.

The position reports directly to the Director of Learning & Emerging Technology Services.

Designs, implements, and maintains integrated instructional technology, audiovisual, and multimedia systems that support teaching, learning, and collaboration across campus. Provides consultation, training, troubleshooting, and lifecycle management for AV systems in classrooms, academic labs, and other learning and meeting spaces, working closely with faculty, staff, and campus partners.

• Integrates, maintains, monitors, and troubleshoots moderately complex, routine, and varied services, systems, networks, applications, and instructional technology, including audio‑visual, videoconferencing, distance education, and multimedia control systems and hardware following established processes and procedures.
• Provide technical skills to troubleshoot audio, video, multimedia, multimedia control computers and instructional media hardware in the learning environment as required.
• Provide multimedia and AV solutions that support instructional activities, ensuring alignment with pedagogical goals and technology standards.
• Participate in campus projects and initiatives representing instructional technology design, needs and principles.
• Consult with faculty, staff, and students to plan, design, and implement audio‑visual and AI‑enabled instructional technologies for classrooms and learning spaces.
• Provide training to instructors and staff on instructional technology applications, systems, multimedia hardware and software, and best practices that support the digital learning environment.
• Participate in the evaluation of new vendor software releases and impact. Documents and communicates system enhancements or changes.
• Assist with planning and coordination of system resources, upgrades, security, implementations, and integrations.
• Configure, maintain, upgrade, develop, and test IT systems, infrastructure and services in alignment with industry best practices.
• Create and update instructional support documentation and materials including tutorials, user guides, and other web‑based resources to facilitate technology adoption.
• Assist in the planning, development, and management of classroom media strategies, including scheduling, maintenance, lifecycle replacement, and resource allocation.
• Maintain inventory and upgrade audio‑visual and multimedia equipment in learning spaces, ensuring compliance with university stands and readiness for instructional use.
• Contribute to the assessment and evaluation of instructional technology effectiveness, gathering feedback, and making recommendations for improvements.
• Partner with stakeholders to pilot and operationalize AI‑enabled and emerging instructional technologies to improve reliability, accessibility, and instructional outcomes.
• Serve as a point of contact for internal and external stakeholders, identify needs, provide solution options, and communicate issue updates and resolutions.
• Assist with the planning and implementation of small to medium technical projects as needed.
• Perform related work as required to support the activities of Learning Technology Services, i.e., video support, audiovisual & multimedia classroom technology, Learning Glass, etc.
• Participate in ongoing professional development and stay current with emerging trends in educational technology to continuously enhance the university’s learning environment.

This position requires the ability to move and carry equipment and navigate environments when installing systems.

L…