Technical Integration Eng I​/II

Position Title

Technical Integration Eng I / II

Designs, implements, and maintains integrated instructional technology, audiovisual, and multimedia systems that support teaching, learning, and collaboration across campus. Provides consultation, training, troubleshooting, and lifecycle management for AV systems in classrooms, academic labs, and other learning and meeting spaces, working closely with faculty, staff, and campus partners.

• Integrates, maintains, monitors, and troubleshoots moderately complex, routine, and varied services, systems, networks, applications, and instructional technology, including audio-visual, videoconferencing, distance education, and multimedia control systems and hardware following established processes and procedures.
• Provide technical skills to troubleshoot audio, video, multimedia, multimedia control computers and instructional media hardware in the learning environment as required.
• Provide multimedia and A/V solutions that support instructional activities, ensuring alignment with pedagogical goals and technology standards.
• Participate in campus projects and initiatives by representing instructional technology design, needs and principles.
• Consult with faculty, staff, and students to plan, design, and implement audio-visual and AI-enabled instructional technologies for classrooms and learning spaces.
• Provide training to instructors and staff on instructional technology applications, systems, multimedia hardware and software, and best practices that support the digital learning environment.
• Assess new vendor software releases, document and communicate system enhancements or changes.
• Assist with the planning and coordination of system resources, upgrades, security, implementations, and integrations.
• Configure, maintain, upgrade, develop, and test IT systems, infrastructure and services in alignment with industry best practices.
• Create and update instructional support documentation and materials including tutorials, user guides, and other web-based resources to facilitate technology adoption.
• Assist in the planning, development, and management of classroom media strategies, including scheduling, maintenance, lifecycle replacement, and resource allocation.
• Maintain inventory and upgrade audio-visual and multimedia equipment in learning spaces, ensuring compliance with university standards and readiness for instructional use.
• Contribute to the assessment and evaluation of instructional technology effectiveness, gathering feedback, and making recommendations for improvements.
• Partner with stakeholders to pilot and operationalize AI-enabled and emerging instructional technologies to improve reliability, accessibility, and instructional outcomes.
• Serve as a point of contact for internal and external stakeholders, identify needs, provide solution options, and communicate issue updates and resolutions.
• Assist with the planning and implementation of small to medium technical projects as needed.
• Perform related work such as video support, audiovisual & multimedia classroom technology, and Learning Glass.
• Participate in ongoing professional development and stay current with emerging trends in educational technology.

• Associate’s degree in education, media technology, communications, or equivalent experience.
• Experience with multimedia production or emerging A/V technology.
• Experience with digital classrooms using display technology with systems such as Crestron, Extron, Q‑SYS.
• Strong customer service skills.
• Ability to troubleshoot and solve problems.

• Familiarity with distance education, audio/video conferencing systems.
• Experience with video conferencing platforms such as Teams or Zoom.
• Experience training the use of classroom technology.
• Experience working with secure network enterprise systems.
• Understanding of instructional learning principles.
• Multimedia support experience, preferably with higher education.
• Experience supervising others.
• Demonstrated organizational skills with ability to manage complex tasks and projects.
• Exceptional oral, written, interpersonal communication skills.
• Familiarity with AI use in higher…