Delivery Trainer, RSR

Overview

Description

This is a full-time, permanent position. As part of onboarding, you'll participate in a comprehensive 5-week paid training program at one of our operating sites, which may be located 50+ miles from your permanent work location. Travel accommodations for training will be booked and paid for by Amazon Elevate Delivery Excellence:
Transform Driver Training and Customer Satisfaction. Elevate Customer Experiences in Rural Delivery Operations. Are you passionate about transforming logistics and creating seamless delivery experiences in remote areas? Join our Rural Super Rural (RSR) team and become a critical driver of Amazon's customer-centric mission, helping us deliver smiles to customers in the most challenging locations.

• Facilitate comprehensive daily training classes for delivery associates, including in-station instruction and practical drive-alongs
• Develop and implement training programs that emphasize safety, quality, and operational excellence
• Collaborate with operations teams to coordinate and measure training effectiveness
• Provide detailed performance tracking and identify opportunities for skill enhancement
• Serve as a knowledgeable resource for driver training-related questions and support
• Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs
• Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities
• Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation
• Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties
• Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined
• Educate and audit driver safety and compliance standards such as driver vehicle inspection reports, hours of service, trip planning and safe road driving practices
• Track and monitor performance including on-road rides to measure on-road quality, adherence to standards, and identify retraining and process improvement opportunities
• Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation
• Work outside and drive different motor vehicles over the road
• Drive in accordance with DOT requirements
• Stay connected to the operation by participating in on-road processes on a regular basis
• Be a resource to the delivery station for driver training-related questions
• Work as a peer trainer on an as-needed basis to support the business
• Motivate, coach, and provide feedback to Delivery Associates during Training
• Travel to multiple sites within 50 miles of the home station and have reliable transportation
• Operate and navigate a 26,000 pounds or less vehicle
• Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver, DOT regulated training
• Effectively operate a GPS
• Associate may be required to gain DOT Regulation Qualification as a condition of the role
• Work 40 hours/week, and overtime as required

• 1+ years of Microsoft Office products and applications experience
• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• Work 40 hours/week, and overtime as required
• Valid and active driver's license
• Are 21 years of age or older
• Eligible to drive in accordance with DOT requirements
• Must be able to obtain and maintain a Driver Qualification File
• Authorized to work in the United States

• Associate’s or Bachelor’s Degree, and/or prior Amazon experience
• Ability to communicate effectively (written and verbal) across various levels of…