Quality Control - Document Support

Why This Role Matters

This is an opportunity to create an impact in an innovative company on a growth trajectory.

You will be a results-oriented team player who drives accountability, quality, and efficiency within your department and across the Company. You will be a strong communicator who enjoys working with others to improve various aspects of the company.

Process Technology is a global leader designing and manufacturing cutting edge thermal and power conversion equipment that make tomorrow’s products possible. Our company is a global sales organization with facilities based in Mentor, Mayfield and Willoughby, Ohio;
Amery, Wisconsin; and Flushing, New York. We are a tight-knit team that thrives on positive collaboration and open communication.

The Documentation Support Specialist position is part of the Quality Team. This is a full-time, non-exempt position. This position will require a broad range of responsibilities to ensure success. Some examples of these responsibilities are listed below (but are not limited to the following):

• Processing, scanning, indexing, and filing quality and production documentation (including handwritten records and test reports).
• Maintaining document control systems to ensure accurate versioning, traceability, and compliance with internal procedures.
• Ensuring quality records are complete, legible, and stored in accordance with company and regulatory requirements.
• Supporting audits by retrieving documentation and ensuring records are readily accessible.
• Collaborating with Quality, Engineering, and Production teams to collect and organize documentation.
• Identifying and correcting documentation inconsistencies or missing information.
• Assisting with the creation and formatting of standard forms, templates, and reports.
• Ensuring timely entry and maintenance of records in internal and external systems.
• Supporting continuous improvement initiatives related to document control processes.
• Additional tasks as assigned by the Quality Director.

• Microsoft Suite (Outlook, Word, Excel, PowerPoint)
• Syte Line
• UKG (Kronos)
• Internal document control / shared drive systems

• High School diploma or GED.
• 0–3 years of experience in administrative, documentation, or quality support roles.
• Intermediate computer literacy, including Microsoft Office applications.
• Strong organizational and time management skills.
• High attention to detail and accuracy in recordkeeping.
• Ability to manage repetitive tasks with consistency and focus.
• Ability to work independently with minimal supervision.
• Strong communication skills when working with cross-functional teams.
• Ability to handle confidential and sensitive information appropriately.

This position is full-time, hourly, non-exempt. Compensation typically follows industry median for Northeast Ohio/the Great Lakes region. You may be eligible for an annual bonus. This is a long-term, high accountability role.