Medical Receptionist - Mentor Office

We are Apex Skin, and our mission is to provide the highest quality dermatology and dermatologic surgery care to patients across Northeast Ohio with promptness, compassion, and excellence. We pride ourselves on delivering exceptional patient experiences, offering same‑day appointments, and serving our communities through education and meaningful care. Our team is dedicated to creating a supportive, patient‑focused environment where excellence, empathy, and teamwork thrive.

Apex Skin is a physician‑led and rapidly growing dermatology practice committed to delivering exceptional patient experiences. We are seeking a talented and motivated Medical Receptionist to provide front‑office support and ensure smooth patient flow throughout the clinic. This role includes greeting and checking in patients, managing appointment scheduling, handling insurance verification, processing payments, and assisting with administrative tasks that support clinical operations.

The ideal candidate demonstrates strong communication skills, attention to detail, and the ability to thrive in a fast‑paced, team‑oriented environment while maintaining professionalism and compassion in every patient interaction.

• $15.00–$17.00/hr (based on relevant work experience)

• Full‑time, Monday through Friday (40 hours per week)
• Position based in Mentor office four (4) days per week and requires one (1) day per week in Madison office
• Occasional Saturday mornings may be required
• Schedules subject to change based on clinic needs
• Flexibility to travel within a 20‑mile radius for clinical coverage as needed

• Answer incoming calls with professionalism, courtesy, and consistent phone etiquette.
• Maintain knowledge of insurance plans, terminology, and verification processes.
• Provide exceptional customer service while greeting, checking in, and assisting patients.
• Assist Medical Assistants with patient‑related phone calls and follow‑up tasks.
• Schedule appointments in person, via phone, or email while optimizing provider time and patient satisfaction.
• Maintain and update patient accounts, including personal and financial information.
• Record and collect payments; process third‑party claims; and follow revenue procedures accurately.
• Ensure confidentiality and protection of all patient information.
• Follow established policies and procedures and alert leadership to needed changes.
• Maintain a clean, welcoming, and calming reception area to reduce patient anxiety.
• Support team operations and contribute to collective goals.
• Monitor office supply levels, anticipate needs, and place orders as required.
• Keep reception and waiting areas cleaned, organized, and patient‑ready.
• Manage daily schedule accuracy, including scrubbing the schedule, monitoring the wait list, and maintaining follow‑up lists.
• Enter insurance data with accuracy and without errors.
• Call and document communication with patients who cancel or no‑show.
• Verify patient insurance coverage with accuracy.
• Balance and close out collections at end of day.
• Use EMR systems, including ECW; perform scanning, data entry, and spreadsheet tracking.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong communication and interpersonal skills
• Ability to multitask in a fast‑paced environment
• Flexibility and adaptability
• Customer service mindset with professionalism and patient focus
• Excellent time management and organizational skills
• Attention to detail and accuracy
• Proficiency in basic computer applications and scheduling systems
• Knowledge of medical terminology
• Word processing and data entry skills
• Bachelor’s degree or equivalent experience in a relevant field preferred
• 2+ years of experience as a Medical Receptionist (dermatology experience is a plus)
• Certification as a Medical Receptionist preferred, or willingness to obtain certification

• Transition into a Medical Assistant role with training and certification support
• Lead Receptionist or Front Office Coordinator positions
• Cross‑training in scheduling, billing, or insurance verification;
  Patient Services or Administrative Specialist…