Evening & Weekend Customer Service

Description Purpose

All aspects of customer service at front desk and in retail area

• Greets customers
• Knowledgeable in computer software, Salon Biz and other standard software packages
• Serves as a resource to clients regarding school services, pricing information, and product knowledge
• Checks customers in for services and executes completion of necessary paperwork
• Book appointments utilizing knowledge in computer software
• Collects payments for services and retail; removes and records amount of cash and other forms of payment in register at end of shift
• Respond to client inquires and/or client complaints, resolves challenges based on level of challenge presented or refer client complaint to management
• Arranges merchandise and helps put out inventory on shipment days
• General cleaning such as shelves, counters, coffee bars, etc.
• Solicits sale of new or additional services
• Responsible for data input and maintenance of student quota sheets, assignment of student phase numbers, desk assignments, and various student-related reporting
• Coordinate student schedule changes according to needs of the BAI Instructors; open services for students one week prior to the next phase of instruction
• Provides training and guidance to new students through written and oral instructions;
  PowerPoint presentation for Intro II Phase, and assignment of front desk stations within specified time frames
• Update and maintain front desk process and procedure manual
• Maintain and promote positive public relations
• Audits register amounts during opening and closing procedures
• Provide general administrative functions and completes other duties as assigned or directed
• Performs other duties as required

• High school graduate with previous experience in customer service preferred
• Excellent customer service and organizational skills
• Detail oriented
• Computer knowledge ab