Automotive BDC Service Support Mentor

Jumpstart Your Career as a Service BDC Support Specialist at Classic Toyota!

Are you organized, customer-focused, and ready to grow your career in the automotive industry? Classic Toyota in Mentor, part of the award-winning Classic Auto Group, is seeking Service BDC Support Specialists to join our fast-paced, customer-first service department.

This is the perfect opportunity for someone who enjoys speaking with customers, coordinating service appointments, supporting the service team, and helping ensure a smooth, efficient service experience.

We offer more than a job — we offer a pathway to a long-term professional career in a highly reputable, team-oriented dealership.

Weekly pay via direct deposit

Competitive pay plan with growth opportunities

Employee Assistance Program (EAP)

401(k) with employer contribution after just 2 months

Up to 3 weeks of Paid Time Off annually (2 weeks in your first year!)

Factory-sponsored vehicle purchasing programs

Employee discounts on service & parts

A strong culture of promotion from within

As a Service BDC Support Specialist, you will:

Handle inbound service calls, emails, and online appointment requests

Make outbound follow-up calls for maintenance reminders, declined services, and upcoming appointments

Schedule service appointments and coordinate with advisors

Maintain accurate customer and vehicle information

Deliver excellent communication to support customer satisfaction

Assist the service department by driving consistent customer engagement and organization

Friendly, motivated individuals with strong customer-service skills

Clear and professional communicators

Ability to multitask in a busy environment

Strong organizational and computer/navigation skills

Positive attitude and willingness to learn

Valid driver’s license preferred

Founded in 1979 in Mentor, Ohio, Classic Auto Group has expanded from a single dealership into one of the nation’s top-ranked automotive groups, representing 19 brands across 17 locations.