Branch Manager - Cleveland Area

U.S. Bank Branch Manager

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations. This role will regularly coach, develop, mentor and train team members and exercise discretion with independent judgement in performing necessary duties.

Responsible for utilizing effective communication and critical thinking to identify financial resources for customers and fulfill those needs by providing direction and recommendations to appropriate products and services and helping individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Acts as leader for customer experience, provides motivation and direction for the team, expands customer base and promotes and participates in the local market/community to identify the needs and promote U.S. Bank products and services.

Essential skills include adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.

This active posting is for Branch Manager 2 and Branch Manager 3 roles. Below are the basic qualifications and preferred experience for each level of role. Your level of experience will be reviewed and matched to the appropriate job level when you apply to this posting.

Branch Manager 2

Basic Qualifications:

• Bachelor's degree, or equivalent work experience
• One to two years of experience working in a sales, retail management, or banking environment

Preferred Skills/

Experience:

• Bilingual Russian/English or Ukrainian/English (North Royalton only)
• Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
• Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
• Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
• Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
• Ability to evaluate and resolve problems and issues with minimal guidance
• Demonstrated success in retail sales environment
• Working knowledge of employment practices including rewards and recognition, employee development, and change management

Branch Manager 3

Basic Qualifications:

• Bachelor's degree, or equivalent work experience
• Three to four years of experience working in a sales, retail management, or banking environment

Preferred Skills/

Experience:

• Bilingual Russian/English or Ukrainian/English (North Royalton only)
• Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
• Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
• Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
• Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
• Ability to evaluate and resolve problems and issues with minimal guidance
• Demonstrated success in retail sales environment
• Working knowledge of employment practices including rewards and recognition, employee development, and change management

Location Expectations:
This role requires working from a U.S. Bank location five (5) days per week.

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