Billing Specialist

Crossroads Health, a 501(c)(3) non‑profit organization with facilities located in Mentor, Painesville, and Cleveland, serves Northeast Ohio communities with comprehensive behavioral and primary integrated healthcare, early childhood services, extended housing and recovery services—no matter one’s ability to pay. Our mission is to provide hope, healing, and healthcare to everyone.

The Billing Specialist is responsible for the billing, payment posting, and collection of Crossroads’ accounts receivables, including work with clients, third‑party insurers, Medicaid, and the ADAMHS Board. The role involves establishing and updating client demographic information in the billing system, verifying payment arrangements, recording payments, and expediting collections and resolution of past‑due accounts.

• Accounts Receivable
  :
  Bill clients, MACSIS (ADAMHS Board, Medicaid), insurers, and other billing parties in a timely manner; verify insurance coverage; request and process additional billing information; record all payments; collaborate with team and payer structures to reduce outstanding accounts; assist in efforts that result in additional reimbursement for Crossroads Health.
• Administration
  :
  Maintain current and accurate client balances; provide monthly billing statements for client portion; update insurance company correspondence, changes, and mailing lists.
• Collections
  :
  Review payment remittances for full benefit reimbursement; resolve outstanding balances due to partial or non‑payment activity.
• Payer Denials
  :
  Follow up on all denied claims, determine required actions, and turn denials into payment based on payer guidelines.

• Education
  :
  High school diploma or equivalent.
• Experience
  :
  • Two (2) years of experience as a Billing Specialist (preferred).
  • Experience in the healthcare or nonprofit sector (preferred).
• Licensure / Certifications
  : BLS/CPR/First Aid (as applicable, company provided).

Our organization is committed to equal employment opportunity. We do not discriminate against employees or applicants on the basis of race, color, religion, gender/sex (including pregnancy, childbirth, and pregnancy‑related conditions), sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, uniform service‑member status, genetic information, or any other status protected by law.