Ecommerce Technical Support Specialist

Position Summary

The Ecommerce Technical Support Engineer is responsible for the development, maintenance and support of internal ecommerce web applications across a portfolio of automotive and powersports brands. This role supports multiple websites and systems in a small‑team environment and serves as an internal technical resource for diagnosing issues, validating fixes and implementing improvements. The position is a part of the ecommerce team and requires collaboration with sales, marketing and internal customer service teams.

• Develop and maintain internal web applications, tools and ecommerce site functionality.
• Support and enhance frontend and backend components across multiple ecommerce websites.
• Investigate, reproduce and resolve internal technical issues impacting ecommerce operations.
• Serve as an escalation point for technical issues originating from operations or customer service teams.
• Perform root‑cause analysis and recommend sustainable, long‑term solutions.
• Use Git Hub for version control, code review and issue tracking.
• Coordinate, execute and validate development and staging environment testing.
• Test bug fixes, configuration changes and new feature releases prior to production deployment.
• Assist with regression testing to ensure stability across multiple brands and sites.
• Support integrations between ecommerce platforms and internal systems.
• Maintain technical documentation related to recurring issues, fixes and system processes.
• Communicate technical findings and solutions clearly to non‑technical stakeholders.
• Manage Cloudflare WAF rules and maintain site security.
• Full‑stack knowledge of website to drive improvement from database, server and frontend.

• Minimum of 3 years’ experience in web application design and development.
• Proficiency in modern web technologies including JavaScript, HTML and CSS.
• Experience with backend development languages or frameworks (e.g., PHP, Node.js, Python or similar).
• Experience with SQL, with the ability to write and modify queries to retrieve, analyze and troubleshoot data issues across systems.
• Working knowledge of Git Hub for code storage, issue tracking, testing and deployment.
• Experience with Woo Commerce or other PHP based ecommerce architecture.
• Prior experience supporting multi‑brand or multi‑site ecommerce environments.
• Strong troubleshooting, debugging and analytical skills.
• Demonstrated experience testing web applications across development, staging and production environments.
• Ability to work independently and collaboratively within a small team.
• Ability to translate and communicate to non‑technical stakeholders.
• Knowledge of Google properties such as Search Console, Analytics and Tag Manager.

• Internal technical issues are resolved accurately and efficiently.
• Ecommerce websites remain stable, reliable and scalable.
• Recurring issues are solved through improved fixes, documentation and process updates.
• Effective collaboration is maintained across development, operations and support teams.
• Internal tools and systems continue to improve in reliability and usability.