Salesforce Business Systems Analyst (Hybrid

Business Systems Analyst

Are you a strong communicator who likes to think critically? Join our Life Sciences team as a Business Systems Analyst who serves as an important liaison between various internal departments and IT, leading the development and implementation of systems enhancements and changes. In this role, you will lead training to support new software implementation and drive the ongoing adoption. You will also provide ongoing technical and process support and assist with the development and testing of software changes.

Location: This is a hybrid position, must be within a commutable distance to Mentor, Ohio with expectation to be on-site 2-3 days per week.

This role is not eligible for Visa Sponsorship or H1B Transfer.

• Interact with all levels of the Life Sciences Service Business to identify system bugs and enhancements, including writing requirements documents, user stories, functional documentation and business process documentation, to ensure positive user experience.
• Work with Operation Managers and IT Business Relationship Manager to identify process and system enhancements to meet business needs, including acting as the IT liaison.
• Assist with the development, testing, and communication of system releases and upgrades.
• Maintain and deliver user training to support new systems enhancements or system implementation and support ongoing adoption.
• Exhibits a commitment to the shared values of Customer Satisfaction and Continuous Improvement through ensuring defect-free workmanship, assisting others to meet the customer's needs, searching for efficient and effective ways to reduce waste, being active and accountable for customer satisfaction, and satisfying the customer's needs with a sense of urgency.

Required:

• Bachelor's Degree required
• Minimum of 3 years related Salesforce experience required
• Experience with functional requirements, process documentation for system enhancements and writing user stories

Preferred:

• Salesforce Certified Business Analyst or other Salesforce certification preferred
• Understanding of Salesforce Field Service functionalities (scheduling, Mobile, Dispatch Console, Assets, Work Orders) preferred
• 2 years of analysis-related or project management experience preferred
• Experience with Jira is helpful

Skills:

• Ability to analyze and map complex field service workflows
• Strong communication, problem solving, collaboration, critical thinking, and stakeholder management skills
• Proficiency with Microsoft Office products and Oracle (or similar ERP system)
• Strong organization, planning, and analytical skills
• Demonstrates initiative and adaptability, and develops innovative solutions to problems
• Builds and maintains positive relationships with internal and external customers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.

Here is a brief overview of what we offer:

• Market Competitive Pay
• Extensive Paid Time Off and (9) added Holidays
• Excellent Healthcare, Dental and Vision Benefits
• Long/Short Term Disability Coverage
• 401(k) with a company match
• Maternity and Paternity Leave
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Tuition Reimbursement and continued education programs
• Excellent opportunities for advancement in a stable long-term career

Pay range for this opportunity is $68,638 - $88,825. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.

Open until position is filled.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.

The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.