Help Desk Technician I - Microsoft 365 & Azure Support
Job in
Mentor, Lake County, Ohio, 44060, USA
Listed on 2026-08-20
Listing for:
Integra-Testing-Services
Full Time
position Listed on 2026-08-20
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Integra-Testing-Services in Mentor, OH is seeking a Level 1 Help Desk Technician to be the first point of contact for end users in a Microsoft 365 and Azure-centric environment. You will respond to inbound requests, resolve common desktop, application, and account issues, and escalate complex problems to Tier 2 as needed.
Support is delivered remotely across multiple sites with on-site assistance when required; the role emphasizes a friendly, customer-first approach, systematic troubleshooting,
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