Store Manager, Retail & Store Manager

Company Description

Cleveland DQ® is a locally owned and operated multi-unit Dairy Queen franchise that manages the DQ® brand across Lake, Geauga, and Cuyahoga County. The organization focuses on delivering consistent, high-quality food and treat experiences within the local communities it serves. Team members benefit from working in a fast-paced, guest-focused environment with opportunities to learn restaurant and retail operations. Cleveland DQ® values reliable, service-oriented individuals who contribute to a positive workplace culture.

The Mentor, OH location is part of this established regional network, offering stability and room for growth.

The Store Manager role is a full-time, on-site position located in Mentor, OH. The Store Manager oversees daily store operations, including opening and closing procedures, cash handling, and inventory management. This role leads and trains team members, sets schedules, and ensures that guests receive fast, friendly, and accurate service. The Store Manager is responsible for maintaining food safety and cleanliness standards, ensuring quality products and speed of service go hand-in-hand, and meeting sales and profitability goals.

The position also involves handling guest feedback, resolving issues in a professional manner, and supporting promotional initiatives and brand standards.

• Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on creating positive guest experiences.
• Store Management experience in a restaurant or retail environment, including supervising staff, managing schedules, and overseeing daily operations.
• Effective Communication skills, with the ability to collaborate with team members, provide clear direction, and interact professionally with guests.
• Ability to work full time on-site in Mentor, OH, including evenings, weekends, and holidays as needed.
• Proven leadership skills, including coaching, performance feedback, and conflict resolution.
• Basic math and computer skills for POS use, reporting, and inventory tracking.
• Previous supervisory experience in food service or retail is preferred