Office Lead; Eastside

• Reports To:
  
  Director of Growth / Leadership Team
• Location:
  
  Northeast Ohio Up to 5 Locations
• Status:
  Full Time

• Reports To:
  
  Director of Growth / Leadership Team
• Location:
  
  Northeast Ohio Up to 5 Locations
• Status:
  Full Time

• Reports To:
  
  Director of Growth / Leadership Team
• Location:
  
  Northeast Ohio Up to 5 Locations
• Status:
  Full Time

Ohio Foot and Ankle Specialists is seeking a Regional Lead to provide operational support and leadership to up to five medical office locations throughout Northeast Ohio.

The Office Lead will work closely with office leads, physicians, and team members to ensure each location is operating efficiently and consistently. This position will serve as a resource for the offices, help resolve day-to-day operational concerns, support employee development, and ensure company policies and expectations are being followed.

The Eastside office Lead will also serve as an important connection between the East Ohio offices and the Operations, Human Resources, and Leadership teams.

• Provide daytoday operational support to up to five assigned Northeast Ohio locations.
• Maintain a regular presence at each assigned office.
• Work closely with Office Leads to ensure daily operations are running efficiently.
• Assist offices with workflow, staffing, scheduling, patient flow, and other operational needs.
• Identify concerns within the offices and work with the appropriate department or leadership team to resolve them.
• Help maintain consistency in processes and expectations across all assigned locations.
• Assist with implementation of new company processes, policies, and initiatives.

• Provide guidance, coaching, and support to Office Leads and team members.
• Serve as a resource when Office Leads need assistance handling daytoday employee or operational concerns.
• Help develop Office Leads so they can effectively manage the daily needs of their individual locations.
• Conduct regular checkins with Office Leads.
• Help identify training and development opportunities for employees.
• Recognize performance concerns and partner with Operations and Human Resources when additional coaching or corrective action may be necessary.
• Encourage accountability, teamwork, professionalism, and positive communication within the offices.

• Monitor staffing needs across assigned locations.
• Work with Office Leads to ensure schedules appropriately support provider and patient needs.
• Assist with coverage when an office experiences calloffs, vacancies, or other staffing challenges.
• Monitor employee hours and overtime and work with Office Leads to control unnecessary overtime.
• Partner with Human Resources regarding vacancies, recruiting needs, onboarding, and employee concerns.
• Help ensure new employees receive appropriate training and support.

• Review operational performance with Office Leads and leadership.
• Help identify opportunities to improve productivity, efficiency, patient flow, and office performance.
• Monitor staffing and overtime in relation to patient volume and operational needs.
• Help Office Leads understand how staffing decisions, overtime, scheduling, and office expenses impact the overall performance of the practice.
• Assist in developing and following through on action plans when an office is experiencing operational challenges.

• Build positive working relationships with physicians throughout the assigned region.
• Address operational concerns that may impact physicians, employees, or patients.
• Assist with escalated patient concerns when appropriate.
• Help ensure offices maintain a professional, welcoming, and patient focused environment.
• Support efficient patient flow and…