Coach​/Ops Mgr Trainee

Overview

Position Summary...

Leads and develops teams effectively by teaching, training and actively listening to associates, touring stores and providing feedback. Tour-to-Teach: communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model;

managing and supporting customer service initiatives including community outreach programs; ensuring customer needs, complaints and issues are resolved; developing and implementing action plans to correct deficiencies; providing process improvement leadership to ensure a high-quality customer experience.

Duties include driving the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, budgeting, forecasting and controlling expenses in the designated business area; ensuring these are indexed to sales; monitoring effective merchandise presentation, seasonal transitions, inventory flow and operational processes; developing and implementing action plans to mitigate shrink and achieve sales and profit goals for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training and mentoring, assigning duties, setting clear expectations, recognizing associates, communicating expectations consistently and effectively; promoting a sense of belonging in the workplace; recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Coordinates and oversees job-related activities and assignments by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying goals and objectives, building accountability and measuring progress;

identifying and addressing improvement opportunities and promoting continuous learning.

Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, providing recognition and promoting a belonging mindset in the workplace. Ensures compliance with company policies and procedures and supports the company mission, values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy and providing guidance on applying these in executing business processes and practices.

Respect the Individual:
Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform. Respect the Individual:
Works collaboratively, builds trusted relationships, communicates with impact, energy and positivity to motivate and influence. Respect the Individual:
Attracts and retains the best talent, empowers and develops talent and recognizes contributions and accomplishments.

Act with Integrity:
Maintains the highest standards of integrity, ethics and compliance; models Walmart values to support and foster culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world; acts with purpose, creating belonging and eliminating waste; participates in local giving.

Act with Integrity:
Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent.

Serve Our Customers and Members:
Delivers results while putting the customer first; considers how, where and when customers shop and applies EDLP/EDLC models to plans. Makes decisions based on data insights and analysis, balancing short- and long-term priorities and considering customers, associates, shareholders, suppliers, partners and communities when planning.

Strive for Excellence:
Displays curiosity, takes calculated risks, demonstrates courage and resilience and learns from mistakes; drives continuous improvements, adopts new technologies and supports others through change.

Walmart offers competitive pay, performance-based bonus awards and other benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental; financial benefits include 401(k), stock purchase and company-paid life insurance. PTO includes paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Associates receive PTO/PPTO for vacation, sick…