LensCrafters - Apprentice Optician

General Function

The Apprentice Optician creates exceptional value in the lives of customers by delivering the Lens Crafters Experience and ensuring customers are delighted through the key steps of the selling model.

• Conveys a commitment to providing unsurpassed Customer Service by performing these Sales and Service Process steps:
  • Greeting the Customer
  • Explaining the Process transparently
  • Merchandise Selection
  • Fitting - Accu Fit
  • Solve visual problems or challenges for customers
  • Tendering
  • Dispensing
• Serves as a center of excellence for others with a focus on Right the First Time and modeling our CEE service and selling model.
• Assists the customer in selecting frames and lenses that best fit vision, lifestyle and budget, suggesting improvements and solutions to problems, and assists other retail associates with complex product needs and prescriptions.
• Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to determine causes and develop long‑term solutions.
• Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
• Educates the customer on Lens Crafters' guarantees and services including the Eyewear Protection Plan, care tips, complimentary adjustments and follow‑up services.
• Handles tasks such as taking and recording measurements, adjusting or fitting eyewear thoroughly and correctly, ensuring detail accuracy.
• Ensures finished eyewear meets Lens Crafters' optical standards and customer requirements.
• Strives to achieve "Exceptional Results" on Lens Crafters' annual CEI/Functional Skills aligning with brand priorities.
• Takes personal ownership to achieve personal and store results.
• Serves as a role model for development and a technical resource for all.
• Operates the Point of Sale terminal inputting customer and prescription information accurately and attentively.
• Accurately operates the Point of Sale, collecting proper payment per security procedures and retaining correct change.
• Explains to customers the "One Hour" processing and expected delivery times.
• Shows customers where to pick up their glasses upon return to the store.
• Takes pride in store appearance and ensures visual displays follow company planograms.
• Maintains a safe working environment for all; reports potential safety issues such as broken tiles or furniture.
• Demonstrates safe work practices, including wearing personal protective equipment in the lab.

• High school graduate or equivalent
• Part of a sanctioned Apprentice Program
• Strong customer service skills: communicator, listener, team builder
• Knowledge of current optical theory and merchandise
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Sales and service skills
• Familiarity with POS, computers and calculators
• Embrace new technology and change

• Actively studying for Lens Crafters Quality, Fitting and Adjusting Program
• Optical dispensing experience
• Previous customer service and retail experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. Competitive bonus and/or commission plans may also be offered. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristic protected by law.

Native Americans in the U.S. receive preference in accordance with Tribal Law.