Front Desk Receptionist

Who We Are

D&S Automotive was founded in 1977 and has since grown to become a leader in Northeast Ohio collision repair and automobile restyling. With five locations total, two in Mentor, one in Chardon, one in Elyria and one in Kirtland, the company is locally owned and headquartered in Mentor, Ohio. D&S Automotive's unrivaled customer experience and attention to detail has earned them a reputation in the community for its award‑winning service, quality customer care and community involvement.

• Philanthropy:
  We passionately believe that it is our communities and the people that make up our communities that shape our business and make us a successful company. Our desire is to embrace philanthropy and maintain a culture of giving to better our community just like it betters us.
• Family:
  Families care about one another. They show admiration and respect whilst also supporting in times of need. They relate to each other and use this to solve problems and achieve common goals. At D&S, we work to maintain a welcoming atmosphere where employees have opportunities to build camaraderie and elevate teamwork.

The Receptionist is responsible for answering calls, relaying them to the appropriate department, and greeting in‑person customers. The position plays a key role in delivering on D&S' promise of exceptional customer experience.

This is a full‑time opportunity that works during the 7:45 am - 5:30 pm time frame, Monday through Friday. We offer competitive compensation, as well as medical, vision, dental, PTO, continuing education opportunities, paid holidays, and 401(k) plan. Compensation commensurate with experience.

• Answer and direct phone calls to the appropriate person, department or location.
• Provide basic information in‑person and over the phone.
• Greet all in‑person customers with a friendly demeanor.
• Assist with the coordination of customer rental cars.
• Maintain safe and clean reception area, including showroom pens and marketing materials.
• Maintain and keep inventory of coffee, water and bathroom supplies in customer waiting area.
• Order office supplies and keep inventory of stock.
• Assist Collision Center Service Representative with preparing vehicle drop‑off files and work authorization forms.
• Assist the Accessory Department by sending out Google Review requests.
• Assist customers with tows.
• Assist staff with company‑hosted events as assigned.
• Other duties and special assignments as assigned.

• 2+ years of related experience.
• Experience handling multiple lines at once preferred.
• High School diploma or equivalent.
• Valid driver's license and ability to pass background and credit check.
• Ability to handle confidential information.
• Punctual and dependable attendance.
• Familiarity with Microsoft Office Suite.

• Excellent verbal communication skills.
• Professional attitude and appearance.
• Friendly, outgoing personality.
  
  Exceptional organization and multi‑tasking skills.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

D&S Automotive is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

All candidates upon offer of employment will be required to submit to a background/credit check. For the background check we look for prior felonies. We run the credit check because in your position you may handle sensitive information including customer credit cards, cash, etc.

Salary: $15 - $17 per hour.