Key Account Manager

Job Summary

W.S. Tyler is seeking a relationship‑driven Key Account Manager to support and grow strategic customer partnerships. In this role you will serve as the primary link between key clients and internal teams, driving account satisfaction, long‑term retention, and revenue growth. This position includes periodic travel to customer sites and active oversight of CRM activities to ensure strong account health.

• Manage relationships with assigned key accounts as the primary point of contact and trusted advisor
• Expand and retain accounts through upselling, cross‑selling, and strategic renewal planning
• Lead regular account reviews and communicate monthly and quarterly progress
• Analyze customer data and feedback to identify trends, risks, and service improvement opportunities
• Forecast and track key account metrics while negotiating contracts and closing renewal or expansion deals
• Maintain accurate CRM records, ensuring thorough activity tracking and account visibility
• Develop or support the creation of training materials, client resources, and marketing content
• Share customer feedback with internal teams and advocate for customer needs

• Bachelor’s degree in Sales, Marketing, or a related field
• Proven experience in sales, marketing, account management, or a similar role
• Ability to travel up to 30%

• Ability to manage multiple accounts or projects with strong attention to detail
• Proficiency in CRM systems (such as Hub Spot, Sage, or Salesforce), including data analysis and pipeline management
• Strong analytical abilities with the ability to present clear, actionable insights
• Customer service expertise and issue‑resolution capability
• Willingness and ability to travel for meetings, site visits, or events

• Excellent communication and interpersonal skills
• Strong relationship‑building with stakeholders and executive‑level contacts
• Effective problem‑solving and conflict‑resolution abilities
• Self‑starter with a collaborative, growth‑oriented mindset
• Adaptable and accountable in a fast‑paced environment

• Ability to sit, stand, and work on a computer for extended periods
• Occasional lifting of up to 20 pounds (such as laptops or presentation materials)
• Ability to travel for meetings and events

• Primarily office‑based work with regular client‑facing interactions
• Travel by car or air as needed
• Occasional extended hours to meet deadlines or attend meetings

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance