Field Service Technician

Description

Monday-Friday: 10:00 AM - 6:30 PM (2nd Shift)

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

* Installation of both residential and commercial security systems, access and video systems

* Diagnosing equipment problems through sound troubleshooting techniques

* Repairing and/or replacing defective equipment or components to get system(s) back into proper operation

* Providing honest solutions to client's problems

* Completing required paperwork in a timely manner

* Effectively communicating information with clients and customer service staff

* Support of sales staff

* Continued learning, training, and special projects

SKILLS/ABILITIES:

* Strong interpersonal and customer service skills

* Strong sense of initiative

* Excellent communication skills

* Accurate and detail oriented

* Well-organized

* Problem solving abilities

* Strong sense of urgency

* Displaying a professional appearance

WORKING CONDITIONS:

* Daily traveling to worksites

* Occasional nationwide travel (as frequent as 1-2 times/month)

* Drug-Free Workplace Program, subject to random drug screenings

* Pre-employment BCI records check

* In-frequent weekend work

* Potential for overnight travel

EDUCATION/CERTIFICATION:

* High school diploma

* 2-Year degree preferred

* Valid driver's license

* Background check required

* 10-panel drug screen required

* Motor Vehicle Record check required

PREFERRED BACKGROUNDS

* Security industry knowledge

* Fire Alarm systems

* CCTV

* Access and/or video

* Low-Voltage Electrical

* Information Technology and/or Networking experience

* Proper use of assorted hand and power tools

* Wiring skills

* Cabling