Commercial Kitchen Equipment Service Technician

Tri Mark USA is the country’s largest provider of design services, equipment, and supplies to the food service industry. We proudly serve our customers by providing design services, commercial equipment, and food service supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer food service operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after‑sales service capabilities of a national company.

Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values:
Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit:

• Competitive compensation
• Portal to portal pay
• Overtime opportunities
• Company vehicle
• Company credit card for all travel expenses
• Company cell phone
• Medical, dental, vision benefits from Day One!
• 401(k) with company match
• Paid time off and holidays
• Ongoing technical training and certification support—CFESP prep programs, hands‑on manufacturer training
• Tuition reimbursement for additional certifications
• Career progression opportunities into a Senior Service Technician, Lead Technician, Field Supervisor, or Service Manager roles

• The Service Technician reports to the Service Manager
• Located in Cleveland, OH
• Field Based – Full Time
• Travel up to 25% required
• On‑call rotation nights and weekends

Tri Mark USA is seeking a skilled and customer‑focused Service Technician to support our commercial kitchen equipment customers. This role is responsible for diagnosing, repairing and maintaining commercial kitchen equipment within customer facilities. This role ensures equipment reliability, food safety, and operational continuity for restaurants, healthcare facilities, hospitality, education, and other food service operations supported by Tri Mark USA.

The ideal candidate is technically skilled, customer‑focused, safety‑driven, and experienced in either servicing gas and electric hot‑side equipment in high‑volume commercial kitchen environments or has strong technical refrigeration expertise with commitment to safety, quality, and exceptional customer service.

• Troubleshoot and repair gas and electric cooking equipment including ranges, ovens, griddles, fryers, broilers, steamers, kettles, and combi ovens
• Diagnose electrical, mechanical, and gas‑related issues using schematics and diagnostic tools
• Replace defective components such as thermostats, gas valves, heating elements, ignition systems, control boards, and safety devices
• Diagnose and repair commercial refrigeration systems (reach‑in coolers/freezers, walk‑ins, blast chillers, ice machines, prep tables, display cases, etc.)
• Perform start‑up of refrigeration equipment in restaurants, healthcare, education, hospitality, and institutional food service environments
• Troubleshoot electrical, mechanical, and refrigerant system issues
• Handle refrigerants in compliance with EPA and environmental regulations
• Ensure compliance with manufacturer specifications and safety standards
• Perform routine preventative maintenance to extend equipment life and reduce downtime
• Calibrate temperature controls and test safety mechanisms
• Provide professional, on‑site customer support
• Clearly explain repair findings, recommendations, and preventative measures
• Complete service documentation accurately and in a timely manner
• Maintain strong relationships with clients and internal dispatch teams
• Follow all OSHA, local, and company safety standards
• Ensure job sites are clean and safe before departure

• 1–2+ years of experience servicing commercial kitchen equipment
• Experience in commercial food service equipment
• EPA Universal Certification (required) to work on cold side kitchen equipment
• Strong understanding of gas systems, electrical components, and mechanical systems
• Ability to read wiring diagrams and technical schematics
• Va…