Community Outreach and Workshop Coordinator

Experiential Programs & Client Experience Manager

Dreamer Wellness Center is seeking an organized, proactive, and customer-focused Experiential Programs & Client Experience Manager to lead the planning, coordination, promotion and successful delivery of our special programming. Dreamer Wellness Center offers distinctive wellness experiences that incorporate nature, animals, reflection, movement, creativity, and meaningful human connection. Programs may include workplace wellness workshops, corporate retreats, women's reset experiences, forest bathing, equine and animal-based activities, community programs and private group experiences.

This person will take ownership of each program from initial planning and promotion through registration, delivery, and participant follow-up. The ideal candidate is someone who can turn an idea into a well-organized, thoughtfully executed experience while ensuring that every participant, corporate client, and community partner feel welcomed, informed and cared for. This is a highly independent, hands-on role for someone who takes initiative, anticipates needs, and understands that excellent programming requires both meaningful content and exceptional execution.

This is a nonclinical position and does not provide therapy or mental health treatment.

• Work with the CEO and other team members to develop new programs and strengthen existing offerings.
• Help translate program ideas into clear agendas, participant experiences, timelines and repeatable formats.
• Coordinate the planning and execution of workplace wellness programs, retreats, special events, community programs and private group experiences.
• Create detailed program plans, schedules, checklists, and supporting materials.
• Ensure that programs remain aligned with Dreamer Wellness Center's mission, values, and brand.
• Identify opportunities to expand, improve, or adapt programming based on participant feedback, community needs, and business opportunities.
• Help document program processes so successful offerings can be consistently repeated and expanded.
• Serve as the primary on-site lead for assigned programs and events.
• Recruit, secure, and supervise interns to assist in marketing and workshop programs.
• Take responsibility for the overall organization, flow, and success of each experience.
• Welcome participants and clearly communicate schedules, expectations, and logistical information.
• Coordinate program spaces, supplies, refreshments, materials, facilitators, and activity transitions.
• Ensure that everyone involved understands their responsibilities before a program begins.
• Monitor the participant experience throughout each program and address questions or concerns promptly.
• Anticipate potential problems and make calm, thoughtful decisions when schedules, weather, animals, or participant needs require adjustments.
• Support a safe and professionally managed environment.
• Manage program registrations from initial inquiry through final follow-up.
• Respond promptly and professionally to participant questions.
• Provide clear confirmation, preparation, and reminder communications.
• Maintain accurate participant lists, contact information, attendance records and relevant program details.
• Communicate weather changes, schedule updates, cancellation information, and other time-sensitive details.
• Ensure that participants understand what to expect, what to bring, and how to prepare.
• Gather participant feedback and identify opportunities to improve future experiences.
• Build systems that make registration and communication efficient, consistent, and customer friendly.
• Serve as a primary point of contact for workplace wellness and corporate clients.
• Respond to inquiries and help prospective clients understand Dreamer Wellness Center's offerings.
• Learn about each organization's goals, challenges, and desired outcomes.
• Help recommend appropriate program formats in consultation with the CEO.
• Coordinate dates, schedules, group information, program details, and participant communication.
• Maintain organized records of client conversations, commitments, and follow-up needs.
• Build professional, responsive and trusted relationships with organizational leaders and client contacts.
• Identify opportunities for repeat programs, expanded engagements and long-term partnerships.
• Represent Dreamer Wellness Center professionally in meetings, tours, community events, and client conversations.
• Help develop and implement promotional plans for upcoming programs.
• Coordinate program descriptions, event listings, email communications and promotional materials.
• Contribute to Dreamer Wellness Center's social media presence.
• Assist in the creation of social media content related to programs, events, participant experiences, and the Dreamer Wellness Center environment.
• Work collaboratively with others supporting marketing rather than serving as the sole person responsible for all organizational marketing.
• Ensure that program information is accurate and consistent across the website,…