Customer Service Representative - Part Time Patient Registration

Location:

Ascension Columbia St. Mary’s Ozaukee Shift: PRN - as needed, minimum 48 hours a month, 24 hours on-call

As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You’ll:

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed

No healthcare background? No problem. We’ll train you every step of the way—including training on insurance basics and hospital workflows that will allow you to navigate diverse insurance plans and coverage details confidently.

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

This isn’t a sit‑back‑and‑relax desk job—you’ll be on your feet, thinking fast, and making a real impact.

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

• Medical or healthcare experience (but not required!)

Competitive benefits package.

For this US-based position, the base pay range is $16.00 - $21.10 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.

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