Finance Shared Services Manager

Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family! This role is hybrid, 3 days a week in office in Mequon, WI.

We are seeking a forward-thinking Finance Shared Services Manager to lead and evolve our Finance Operations function. This role sits at the intersection of strategy, operations, and transformation—owning end-to-end shared services processes while driving efficiency, scalability, and a best-in-class internal customer experience.

You will lead a high-performing team responsible for Accounts Payable, Travel & Expense, Billing, and Procure-to-Pay processes, while partnering closely with Finance, Digital, Procurement, and Operations leaders. This role will play a critical part in advancing our finance transformation strategy through process optimization, automation, and continuous improvement initiatives.

• Lead and develop the Shared Services team across Accounts Payable, Expense Reporting, Billing, and Procure-to-Pay
• Foster a customer-focused culture with strong service levels, communication, and stakeholder partnership
• Manage vendor relationships and escalation processes to ensure timely, effective resolution

• Define and execute the Shared Services strategy aligned with broader Finance transformation goals
• Drive digital and automation initiatives, including workflow tools, OCR, ERP enhancements, and analytics solutions
• Partner with Finance and Digital teams to implement technology and improve end-to-end processes

• Identify and execute process improvements that increase efficiency, accuracy, and scalability
• Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
• Optimize Procure-to-Pay processes, including supplier onboarding, invoice processing, and payment execution

• Ensure accuracy, compliance, and integrity in all accounting transactions and reporting
• Maintain strong internal controls, segregation of duties, and fraud prevention practices
• Oversee reconciliations, journal entries, and compliance with audit requirements and company policies

• Develop and manage KPIs, dashboards, and reporting across Shared Services functions
• Provide insights into service delivery, compliance, working capital, and supplier performance
• Enable data-driven decision-making and continuous improvement through reporting and analytics

• Coach, mentor, and develop team members while building a culture of accountability and innovation
• Partner cross-functionally with Finance, Procurement, Operations, and other business leaders
• Support M&A integration efforts, including scaling and onboarding Shared Services processes

• Bachelor’s degree in Accounting, Finance, or related field
• 5+ years of accounting or finance experience, with leadership responsibility
• Proven track record of driving process improvement, automation, and innovation
• Strong analytical and problem-solving skills with the ability to identify root causes and implement solutions
• Ability to influence cross-functional stakeholders and build strong partnerships
• Experience working with ERP systems, data tools, and emerging technologies
• Demonstrated ability to lead teams and manage priorities in a dynamic environment

• 7+ years of accounting experience, ideally in a manufacturing environment
• CPA, CMA, or Master’s degree
• Experience in Shared Services (AP, billing, collections, or P2P processes)
• Knowledge of Oracle, Tableau, Alteryx, or similar tools
• Lean, Six Sigma, or process improvement certifications
• Project management experience or formal training

• Transformational impact:
  Play a key role in modernizing Finance Operations
• Leadership opportunity:
  Lead a critical function and develop a high-performing team
• Innovation-driven:
  Drive automation, process improvements, and digital initiatives
• Cross-functional exposure:
  Partner with leaders across Finance, Digital, and Operations

We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).