IT Support Tech - New Grad

IT Support Tech - New Grad page is loaded## IT Support Tech - New Grad locations:
Charter Manufacturing Company, Inc - Mequon, WItime type:
Full time posted on:
Posted 7 Days Agojob requisition :
R07601## Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better.  Join the team and become part of our family!###
** Why This Role Matters
** In this hands‐on role, you’ll be a key technology partner supporting both
** IT and Manufacturing Execution Systems (MES)
** in a fast‐paced manufacturing environment. You’ll help ensure our hardware, software, and production systems run smoothly so employees can focus on what they do best. This position offers strong exposure to
** IT/OT systems**, meaningful user interaction, and opportunities to contribute to continuous improvement projects.##
** What You’ll Do
*** Serve as the
** first point of contact
** for end‐user IT and MES support, providing Level 1 and 2 assistance.
* Receive, prioritize, document, and resolve incoming system and application requests in a timely and customer‐focused manner.
* Support employees throughout their technology journey so they can effectively perform their roles.
* Perform hands‐on desktop support including installing, configuring, and upgrading hardware and software.
* Support enterprise applications such as
** Email, Intranet, ERP, and MES systems**.
* Create, manage, and administer user accounts and access.
* Monitor IT and MES system performance to identify issues and opportunities for improvement.
* Document solutions, maintain a knowledge base, and identify trends to proactively prevent future issues.
* Participate in
** IT/OT projects and process improvement initiatives**.
* Maintain reporting environments and support data reliability.
* Stay current with evolving technologies and best practices.
* Follow Environmental, Quality, and Safety Management System requirements.##
** What You Bring**###
** Required Qualifications
*** Associate degree in Computer Science or a related field, or an equivalent combination of education and experience.
* Experience supporting enterprise applications such as email, ERP, and intranet systems.
* Strong ability to
** prioritize and manage multiple requests
** in a high‐demand environment.
* Proven analytical and problem‐solving skills.
* Excellent communication and customer service skills, with the ability to work effectively across all levels of the organization.
* Ability to explain technical concepts clearly to non‐technical users.###
** Preferred Qualifications
*** Bachelor’s degree in Computer Science or related field with 2+ years of IT experience.
* Microsoft, A+, or similar technical certifications.
* Experience supporting
** Oracle**,
** Active Directory**,
** Microsoft Teams**, and
** Microsoft Intune**.
* Experience in a
** manufacturing or high‐demand operational environment**.
* Familiarity with Microsoft SQL database monitoring.
* Experience in a client‐server environment.
* Strong knowledge of PCs, peripherals, networked printers, LAN interfaces, and thin‐client environments.
* Hands‐on support experience with
** Windows OS, Microsoft Office Suite, RDP**, and related tools.
* Report writing and reporting system support experience.##
** What We Offer
*** A collaborative team environment with strong cross‐functional exposure.
* Hands‐on experience supporting both
** business and manufacturing systems**.
* Opportunities to build technical depth in IT, MES, and OT environments.
* A role where your work directly enables production, safety, and business success.
* Ongoing learning and development in a growing, technology‐driven organization.

We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).
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