Technical Support Chemist

Technical Support Chemist

The Technical Support Chemist is responsible for performing on site installations and training of instrumentation at customer sites and following up with customers after installation to troubleshoot and resolve issues over the phone or via email. Additional duties include researching possible products to recommend and sell to customers. The ideal candidate is a strong researcher, detail oriented in maintaining records, and familiar with lab maintenance and cleaning.

The incumbent is responsible for scheduling customer trainings and making their own travel arrangements. Most travel is mostly weekdays and in the US. Must be able to obtain a passport and must hold a valid and insurable driver license. Responsibilities of the Technical Support Chemist include:
On-site & virtual installations and trainings at laboratories around the US Telephone and email troubleshooting for customers Assist in development of methods Instrument and software testing Create customer describing procedures for efficient and effective use of instrumentation Special projects related to customer needs Advise customers on instrumentation and methods Perform diagnostics on in-house instruments Instrument maintenance Assist technical sales with Instrument/software demonstrations Assist with sales and marketing strategies Attend conferences, exhibitions and demonstrations as required