Veterinary Receptionist - Mequon, WI

At East Towne Veterinary Clinic, we are known for serving our patients and clients with compassion, empathy and integrity. We are always looking for dedicated and enthusiastic individuals who are eager to help us continue providing the best care and service to our patients and clients.

If you believe your values match those of our practice and you would like to be part of an outstanding team, we would like to hear from you. Please email us to learn more or apply below.

Please indicate which position you are qualified for:

• Licensed Veterinarian

Practice(s) of Interest:

• Small Animal
• Large Animal
• Exotics
• Mixed Animal
• Other (please specify)

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East Towne Veterinary Clinic is Hiring a Veterinary Receptionist!

• Role: Veterinary Receptionist
• Status: Part-time
• Salary: Negotiable and based on experience
• Schedule: Tuesday, Wednesday, and Thursday 7:45 am - 5:30 pm. At least one Saturday per month 7:45 am - 1:30 pm. Availability to help cover staff out of office times is desirable.

Are you a passionate animal lover who thrives in a fast-paced environment? Do you dream of making the world better for our furry friends? If so, East Towne Veterinary Clinic wants to hear from you! Join our community of dedicated individuals committed to providing top-notch care for our beloved animal companions.

Client Care Specialists create the first impression of our practice for every visitor and guest. They are responsible for providing professional, compassionate communication both in person and through our multi-line phone system; scheduling appointments; processing payments; closing out the daily cash drawer; maintaining accurate patient records; and requesting and obtaining prior veterinary records and other essential information to support quality patient care.

Specific

Job Duties:

Responsibilities may vary based on the needs of the clinic and include, but are not limited to, the following:

• Greet all clients, patients, and guests upon entering the clinic in a professional and welcoming manner.
• Communicate with clients in a friendly, calm, and compassionate way at all times, ensuring prompt and accurate responses to questions regarding their pet’s care, medical records, or clinic accounts.
• Schedule appointments for exams, rechecks, surgeries, euthanasia services, and medical procedures in accordance with clinic protocols.
• Advise clients on accepted payment methods (credit cards, cash, and Care Credit) and accurately process transactions.
• Perform basic triage by distinguishing routine cases from urgent or emergency situations and directing clients appropriately.
• Develop and maintain proficiency in Avimark and Microsoft applications.
• Understand the critical importance of accurate medical records and ensure all information and notes are properly documented in the electronic medical record system.
• Maintain cleanliness and organization of the front lobby, restroom, and reception areas.
• Assist other team members with additional duties as requested.

Skills and Attributes:

• Excellent telephone and in-person communication skills
• Ability to communicate clearly and effectively in person and over the phone
• Ability to remain calm under pressure
• Outstanding sense of customer service
• Punctual and reliable
• Ability to multitask effectively and efficiently
• Positive, upbeat attitude
• Ability to work as a team
• Excellent organizational skills
• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly…