Retail Customer Service Specialist; Shared

Job Overview

The customer service specialist will be based primarily at Store #3165, 6027 W. Mequon Road, Mequon, WI 53092, with occasional assignments at Store #3058 (N85 W16063 Appleton Avenue, Menomonee Falls, WI 53051) and Store #3415 (316 West Brown Deer Road, Bayside, WI 53217). This is a part‑time position offering a starting pay of $17.85 per hour (or based on relevant experience).

The role is critical to the success of our retail stores, serving wholesale and retail customers and ensuring sales goals are consistently met.

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately in accordance with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in‑stock and presentable condition of assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must possess a valid, unrestricted driver’s license.
• Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends.
• If internal to Sherwin‑Williams, must have at least a “meets expectations” rating on the most recent performance appraisal.
• If internal to Sherwin‑Williams, must have completed all required HR Cloud eLearning courses.

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Experience selling paint and paint‑related products.
• Experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Spanish language proficiency.

At Sherwin‑Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. We offer a workplace that rewards, benefits, and nurtures our people, providing opportunities for career growth, inclusion, and flexible health and wellness support.

• Online application via the Sherwin‑Williams Careers page.
• Digital interview with Hire Vue.
• In‑store interview, if selected.
• Review of benefits and compensation details.

Sherwin‑Williams is an Equal Employment Opportunity employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other protected characteristic. Candidates with arrest or conviction records will be considered in accordance with applicable laws.

Recruitment team members will never request payment, financial information, or sensitive personal information during the application process.