Bakery Manager

Bakery Manager

Sendik's Food Markets is far more than a grocery store—we are a family-owned company built on a century-long tradition of providing "only the best." With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. We currently operate 17 store locations across Southeastern Wisconsin.

At Sendik's we blend the warmth of a local grocer with the energy and nimbleness of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience. If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's.

As a part of the Sendik's team, the Bakery Manager will be responsible for modeling and promoting Sendik's culture by consistently providing "best in class" service to our guests. The Bakery Manager is responsible for overseeing production, associates, customer satisfaction and standards for the Bakery Department. In addition, the Bakery Manager plays a critical role in ensuring goals and metrics are consistently met throughout the department.

As a part of the Sendik's leadership team, the Bakery Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team.

Our Values:

Service:
We will treat every customer like a beloved family member or friend and find a way to say "yes" to our customers. It's important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere "Thank you for your business!"

Passion:
We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik's brand.

Nimbleness:
Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use "Red Truck Service" when additional assistance is needed.

Work Experience:

Duties/Responsibilities:

• Serve customers in the Bakery Department while modeling Sendik's culture and providing "best in class" customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
• Manage all areas of the Bakery Department, consistently leading by example and applying effective management techniques

• Oversee weekly production scheduled for the Bakery Department
• Develop daily production lists to establish department priorities and ensure department needs are met
• Ensure that the Bakery Department is always full and fresh with the best quality bakery products
• Maintain department conditions, ensuring shelves are stocked, product is rotated and the department is clean and well organized
• Maintain and update weekly reports (purchasing, sanitation and inventory)
• Order inventory based on reports (shrink, overage, expired, etc.)
• Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
• Create and maintain schedule; including schedule changes and time-off requests
• Create attractive Bakery Department displays and end caps based on specific sales for the week
• Communicate with Store Director/Assistant Store Director in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed
• Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques
• Attend store-level management meetings
• Assist with cake decorating, baking, bakery production and counter duties as needed
• Take and fulfill bakery orders via phone and in person
• Participate in additional training and…