Café Lead; AM Shifts

Posted Monday, August 17, 2026 at 6:00 AM

To ensure the highest level of service possible to Outpost’s internal and external customers. Order product to maintain a fully stocked department. Ensure a well maintained, clean and efficient café department.

Fast paced retail floor and cafe. Work near moving mechanical parts (i.e. coffee/juice machines, slicer) and in cold/hot climate conditions (i.e. cooler or near stove). Ability to work in moderate and loud noise environments including, but not limited to: computers, paging, telephones, human voices, and machinery.

Position requires working during busy retail times, which include weekends, afternoons, and evenings.

• Treat people fairly, consistently, and with respect.
• Ensure efficient, informative, and friendly service according to established customer service vision and standards.

• Ensure customers are all greeted and assisted in timely manner.
• Expedite customer orders with kitchen.
• Ensure customers receive their orders in a timely manner and have what they need to enjoy their dining experience.
• Handle customer questions and complaints.
• Check out customer’s purchases quickly and accurately, using correct prices, codes and departments.
• Provide samples and information of the products sold in the department.
• Follow sanitary guidelines with regards to food handling, serving, and storing.
• Maintain department displays, cases and work areas.
• Ensure all prepared foods display areas are properly fronted and faced.
• Ensure proper shelf tags and sale signs are on products and displays.
• Request signs from pricing as needed.
• Ensure department and seating areas are kept neat, clean, and stocked.
• Follow proper procedures in opening, closing, and maintaining all café areas including: juice bar, cold case, hot case, salad bar, sandwich bar, bakery case, and seating areas.
• Order product from vendors and commissary to ensure department if fully stocked, while keeping inventory to a minimum.
• Receive and stock orders. Check condition of product and invoice accuracy for all deliveries. Ensure correct product rotation.
• Assist in inventory control including: accurate recording of losses, markdowns, and transfers.
• Maintain a clean and organized backstock area remembering to rotate.
• Backup café kitchen staff when needed.
• Attend department meetings as scheduled.
• Perform all duties included in department clerk job descriptions.

• Delegate duties to café staff and ensure they are always busy.
• Positively encourage department staff to excel at their job.
• Replace vacant shifts when call ins, etc. occur. Notify manager of these occurrences.

• Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.
• Keep store orderly and clean.
• Perform all other duties as assigned by department manager or supervisory staff.

• Experience in food service and/or restaurant environments
• Ability to appropriately delegate work duties and motivate staff
• Attention to detail and good organizational skills
• Ability to handle multiple demands, work under time pressures, and meet deadlines
• Willingness to be open, to learn, and take on new responsibilities
• Demonstrate objectivity, neutrality and calmness under pressure
• Regular, predictable attendance
• Effective communication skills in English
• Ability to read and comprehend instructions
• Ability to follow through on systems, procedures and policies
• Demonstrated ability to follow through on commitments
• Ability to be flexible and to adapt to changing conditions quickly
• Ability to work in a fast paced environment

• Standing, walking, bending, reaching; use hands or…