Support Services Assistant

Position Information

Under direct supervision, to develop and prepare a variety of Department applications, information systems, and reports on a personal computer utilizing spreadsheet, word processing, desktop publishing, data imaging systems, and database software; to be responsible for complex Department and program support functions; to perform a variety of para‑professional duties in support of professional staff; and to do related work as required.

The Support Services Assistant is an advanced journey level class requiring detailed, specialized, and technical knowledge in the use of personal computers and software to develop applications and perform complex administrative support and para‑professional work for a Department's programs and functions. Incumbents are not only expected to be familiar with the installation, modification, and operation of a variety of software applications, such as word processing, spreadsheet, database, imaging, and desktop publishing, they must also be capable of using this software to design and develop new applications and uses for Department services and functions.

Duties may include, but are not limited to, the following:

• May provide lead direction to other clerical support staff.
• Uses a personal computer and a variety of software to develop complex applications which support a Department's programs, services, and administrative functions.
• Researches, tests, and enhances vendor supplied software applications and utility programs to assess, design, and develop applications for a Department.
• Inputs a variety of data and information into personal computer software and generates reports and documents.
• Uses software manuals, utilization guides, and personal contacts with software vendors to develop expertise and new uses for software packages.

• Personal computer equipment, operating systems, and software packages applicable to an assigned Department's business and functions.
• Laws, rules, regulations, policies, and objectives of the Department to which an incumbent is assigned.
• Software packages to develop applications which support a Department's functions and business.
• Modern office practices, procedures, and equipment.
• Filing and recordkeeping methods and procedures.
• Methods and techniques used to research, evaluate, gather, organize, and arrange data.
• Correct English usage, spelling, grammar, and punctuation.

• Operate personal computer equipment and applicable software programs.
• Use software to design, develop and modify applications which support a Department's business and administrative functions.
• Understand, interpret, and apply detailed instructions and software manuals.
• Gather data and prepare and maintain accurate reports and records, including statistical information.
• Make arithmetical calculations quickly and accurately.
• Organize work schedules and budget time efficiently.
• Work productively under timelines and interruptions.
• Coordinate assigned responsibilities with other staff and County departments.
• Exercise tact when dealing with others and responding to a variety of information requests.
• Establish and maintain cooperative working relationships.

• Operate a personal computer and other modern office equipment.
• Communicate effectively with others in person and over the telephone.
• Conduct research and develop appropriate correspondence.
• Maintain confidential information in accordance with legal standards and/or County regulations.
• Perform job duties under stressful conditions and respond appropriately to situations.
• Maintain confidential information in accordance with legal standards and/or County regulations.
• Meet deadlines under stressful conditions.
• Resolve conflicts and respond appropriately to complaints.
  
  Complete multiple priority projects with conflicting deadlines.
• Frequent use of depth perception, peripheral vision and color perception.
• Occasionally lift, carry, reach, push, pull, twist and manipulate large and small objects.
• Occasionally kneel, bend, twist, squat, balance and crawl.
• Frequent use of hand-eye coordination.
• Frequent use of data entry device including repetitive hand and arm motion.
• Occasionally lift and…