Eligibility Admin

We are looking for an organized Eligibility Admin to support application processing and case review activities in Merced, California. This Long-term Contract position is ideal for someone who can balance accuracy, professionalism, and timely follow-through while working with sensitive information. The person in this role will help evaluate applicant records, maintain reliable documentation, and provide clear communication throughout the eligibility process.

Responsibilities:
• Examine applications and supporting records to confirm all required information has been submitted and documented correctly.
• Assess applicant status against established program rules, policies, and regulatory standards to determine eligibility outcomes.
• Confirm details such as income, residency, employment, insurance, and other qualifying criteria using available documentation and verification methods.
• Enter new case information and maintain accurate updates within internal databases and case management tools.
• Notify applicants of approvals, denials, or pending items and clearly explain next steps or additional documentation needed.
• Safeguard confidential files and handle records in accordance with privacy and compliance requirements.
• Coordinate with internal teams, external agencies, providers, and case workers to obtain information and support case resolution.
• Track renewals, recertifications, and processing deadlines to help ensure timely case follow-up.
• Investigate inconsistencies in submitted information and respond to applicant questions with professionalism and prompt attention.