Medical Office Assistant

Essential Duties & Responsibilities

• Greet patients and visitors with a smile in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Informs the appropriate department/person of the patient's arrival.
• Verify patient's insurance.
• Prepare for encounters the day before.
• Request authorizations/ verify current authorizations.
• Follows office policies, procedures, and protocols as appropriate.
• Communicate effectively with other staff members.
• Complete necessary paperwork such as fee tickets, etc. Uses computer systems to generate information necessary for billing.
• Updates patient information, collects co-pays, provides any necessary form(s) needing completion, obtains signature as necessary.
• Maintains a clean, orderly waiting room and work area.
• Promote fully electronic workflows and collaborate with leadership to reduce manual paper processes where feasible.
• Answers phone promptly and pleasantly and handles customer needs expeditiously, such as making appointments, taking messages for the clinical staff, etc.
• Proactively escalates patient, workflow, or operational concerns to leadership with constructive solutions.
• Participate in creative ways to promote patient engagement and personalize patient outreach, improving overall experience and driving authentic patient reviews.
• Timely completes any mandatory company training and participates in required emergency drills or other trainings as assigned.
• Updates information in electronic patient charts according to policy and procedure.
• Maintain patient, staff, and employer confidentiality. Comply with all HIPAA regulations.
• May perform other job activities as assigned.

Mondays, Wednesdays, & Fridays 8 am - 5 pm

Lunch 12 pm - 1 pm

Tuesday & Thursdays 9 AM - 6 PM

LUNCH 1 PM - 2 PM.