Information Systems Manager

Overview

Merced County is seeking a strategic and experienced Information Systems Manager to join our Information Technology Division. This is a key leadership role responsible for guiding critical technology operations that support Countywide services and infrastructure. This position provides management oversight and technical leadership for core enterprise environments, including Network & Communications Systems, Office Automation & Help Desk Services, and Enterprise Systems Infrastructure.

The ideal candidate brings deep expertise in enterprise class infrastructure design, implementation, and operations, along with a strong background in enterprise cybersecurity platforms and best practices. This role plays an integral part in planning, coordinating, maintaining, and continuously improving the County’s technology ecosystem to ensure secure, reliable, and high-performing services.

Beyond technical excellence, we are looking for a dynamic and forward-thinking leader who can translate strategic goals into actionable initiatives. This role requires strong project management capabilities and the ability to foster collaboration across technical teams, departments, and stakeholders.

Duties may include, but are not limited to the following:

• Plans, coordinates, and directs the general business and technical operations of assigned areas of responsibility, including performing administrative functions such as budget development, conferring with the department head on policy and procedures, and representing the department in public and county meetings.
• Consults with departmental officials and advises on the feasibility of applying information technology to their operation.
• Coordinates, schedules, assigns, and prioritizes projects to ensure efficient operations.
• Ensures standards for quality and quantity of work are met.
• Provides oversight on analysis of user requirements, procedures to resolve problems and improvement of existing systems.
• Reviews computer system capabilities, workflow and scheduling limitations to determine effectiveness of systems.
• Reviews technical reports, memos and instructional manuals for documentation of application systems.
• Evaluates new or proposed hardware and software for usefulness and compatibility with existing resources.
• Supervises and evaluates the work of subordinates.
• Participates in the selection and development of personnel. Analyzes existing operations and recommends modifications for improvement.
• Assigns responsibility for systems to subordinates and assists with complex technical problems.
• Ensures adequate controls exist in systems and ensures all applications and systems are adequately documented.
• Continually reviews operations to ensure effective use of resources under their authority.

If assigned to Enterprise Systems, management responsibilities may also include:

• Office Automation technology, including the Service Desk, user and workstation requirements.
• Communications (Radio and Telephone).
• Design, implementation, and maintenance of network infrastructures.
• Support of email, data backup and data storage systems.

If assigned to Application Systems and Operations, management responsibilities may also include:

• Oversight of Data Center Operations including security, facility management, printing, scanning, data entry and report distribution.
• Analysis, development and maintenance of internally developed internet/web-based software systems.
• Analysis, development and maintenance of commercially purchased software systems.
• Database analysis and administration.
• Hardware and Software systems support for servers and related equipment.

Six (6) years of increasingly responsible information technology experience including two years in a supervisory or lead capacity.

Equivalent to graduation from a four (4) year college with major work in information systems, computer science or related field. (Additional relevant experience may be substituted for the educational requirement on a year-for-year basis).

• Principles and techniques of systems development lifecycle utilizing current tools and languages.
• Principles and techniques of software and systems acquisition development, quality assurance and control.
• Operation and integration of computer systems and peripheral equipment.
• Principles and practices of supervision.
• Principles and practices of technical problem solving.
• Principles and processes for providing customer service.
• Principles and practices of management including training, directing, evaluating and supervising subordinates.
• Principles and practices of budget development, preparation, and expenditure control.
• Public Sector personnel rules and regulations.

• Apply best practices and principles to software development.
• Utilize modern office methods, functions, and clerical procedures.
• Establish, monitor, and control projects and schedules to meet goals and objectives.
• Plan, delegate, prioritize, and…