IT Coordinator

Job Title: IT Coordinator

Classification: Non-exempt

Position Type: Full-time

Department: Admin

Reports To: Chief Operating Officer

Pay: $28.00 - $36.00 / hour, depending on experience and qualifications

Requires Travel: Regular local travel between UWMC sites

Insurance Benefits: Eligible, first day following month of hire

Work Location: In-Person - Merced, CA

Work Schedule: 9/8/80 Alternate Work Schedule

The IT Coordinator provides frontline technical support for staff across multiple office locations and a small number of remote employees, and provides IT support to partner organizations supported through UWMC’s RISE program. UWMC primarily uses Google Workspace for operations and Microsoft Entra  Intune for Windows identity/access and device management. This role supports day-to-day endpoint and user needs, escalates infrastructure issues to the MSP, and helps maintain consistent, secure IT standards and documentation.

• Serve as the primary point of contact for all IT support requests.
• Configure, deploy, and support end-user devices: laptops, desktops, monitors/docks, printers, and mobile devices.
• Administer Google Workspace via user provisioning, groups, shared drives, permissions, and security settings.
• Support Microsoft Entra /access workflows.
• Support Intune-managed Windows devices (enrollment, compliance/configuration profiles, patching/updates, app deployment basics, encryption/Bit Locker checks, and compliance-related access issues).
• Maintain endpoint standards that align with UWMC security requirements, including HIPAA-related safeguards.
• Coordinate onboarding/offboarding IT tasks (accounts, MFA, access, device issuance/return, and checklist completion).
• Maintain IT asset inventory, assignments, and refresh planning; manage spares and standard equipment kits.
• Provide IT support to assigned RISE partner organizations.
• Support new and satellite office setups.
• Create and maintain IT documentation.
• Support IT security practices (phishing awareness, incident reporting, and access reviews as assigned).
• Other duties as assigned, consistent with the role.

• Strong customer service and the ability to explain technical issues to non-technical users.
• Strong troubleshooting skills across Windows/macOS endpoints, printers, and common productivity tools.
• Working knowledge of Google Workspace administration (users, groups, shared drives, permissions, security settings).
• Basic understanding of an M365 tenant, including Microsoft Entra  Intune fundamentals.
• Familiarity with endpoint management practices (patching, encryption, standards, remote support tools).
• Basic networking knowledge (Wi-Fi, DNS, DHCP, VPN) sufficient to diagnose and elevate issues.
• Ability to prioritize requests, meet service expectations, and document work clearly.
• Detail-oriented with access management, inventory control, and onboarding/offboarding accuracy.
• Ability to handle confidential information and follow HIPAA-related security and privacy protocols.
• Ability to work independently and coordinate effectively with an MSP, as needed.

Required

• High school diploma or equivalent.
• 2+ years of IT support/helpdesk/technical support experience in a professional environment.
• Experience supporting endpoints and peripherals (laptops/desktops, monitors/docks, printers).
• Basic, hands‑on experience supporting Windows user/device access in an Entra /Intune environment.
• Experience working with sensitive/confidential data and following security procedures.
• Ability to lift/carry typical IT equipment and complete workstation setup.
• Valid driver’s license and ability to meet organizational driving eligibility requirements (including satisfactory MVR).

Preferred

• Associate degree or technical training in IT or a related field.
• Certifications:
  
  CompTIA A+, Network+, MS-900, AZ-900 (or equivalent experience).
• Experience with Windows provisioning workflows and device compliance/enrollment at scale.
• Experience with Apple device management (MDM).
• Experience supporting multiple sites and/or external partner organizations.
• Familiarity with ticketing systems and IT documentation practices.