Help Desk Technician

Help Desk Technician

Salary: $4,706.00 - $5,953.00 Monthly

Job Type: Classified Full Time

Job Number:

Closing: 7/16/2026 12:00 PM Pacific

Location:

Merced College, CA

At Merced College, Helpdesk Technicians play a critical role in supporting student success and staff productivity through responsive, high‑quality technical support. You will serve as the first point of contact for technology assistance via phone, email, and in‑person interactions, providing first‑level support and collaborating with ITS team members to resolve more complex issues. If you are passionate about technology, enjoy helping others, and take pride in delivering outstanding customer service, we encourage you to join our team and make a meaningful impact on our campus community.

• Monitor, acknowledge, and document Help Desk related phone calls, emails, and user‑generated requests to ensure technical issues are identified and routed appropriately.
• Communicate with ITS support staff regarding technical issues or requests and provide necessary information.
• Assist in utilizing and maintaining the Help Desk database and perform data entry into various electronic documents.
• Provide minor troubleshooting of hardware and network related issues and assist with basic software installation, configuration, and troubleshooting.
• Attend and participate in district‑wide departmental meetings and committees to discuss technology‑related issues and convey information.
• Advise users on the effective use of software to meet their department needs.
• Assist with training documentation and track maintenance of technical libraries.
• Continuously develop knowledge and technical skills to keep up with technology.
• Perform other related duties as assigned.

• Computer and network terminology.
• Operational characteristics of computer equipment, peripheral equipment, operating systems, and software applications (word processors, spreadsheets, databases, presentations, web and educational applications).
• Methods and techniques for installing and troubleshooting software applications in a network environment.
• Clear and concise communication, both oral and written.
• Analytical and research skills for solving practical problems.
• Support and respond to user requests regarding computer equipment, software, and resource scheduling.
• Establish and maintain effective working relationships with colleagues.
• Use of computers and peripheral equipment, diagnosis of technical issues, querying databases, and utilizing web resources.
• Promotion of culturally affirming DEIA and anti‑racist principles to nurture an inclusive and equitable environment.

• Associate's degree, or
• High School diploma or GED plus three (3) years of applicable experience, or
• Equivalent education and experience.
• Sensitivity to and understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.

• Work primarily in an office environment with some travel; may require extended hours, evenings, and weekends.
• Ability to work at a desk, in meetings, and to lift moderate to heavy weights as needed.
• Ability to read printed matter and computer screens, stand or sit for prolonged periods, and reach in all directions.
• Ability to hear and understand speech at normal levels.

• Submit a complete application by the closing date on the Merced College career pages.
• Provide a cover letter addressing qualifications, a resume, three professional references (no reference letters), and legible unofficial college transcripts.
• If applicable, foreign transcripts must include a U.S. evaluation and translation completed by an approved organization.

• Health benefits for the employee and eligible dependents cost $12 per month, including PPO medical, PPO dental, Vision, and more.
• Sick leave and retirement benefits are also provided.
• Additional details are available on the Merced College Benefits Website.

• The selected candidate must be fingerprinted and tested for tuberculosis at own expense before employment starts.
• Verification of identity and right to work in the U.S. is required.
• All offers of employment are subject to approval by the Board of Trustees.
• Reasonable accommodations are available for candidates who need them.

Merced Community College District is an Equal Opportunity Employer.