Retail Stores Supervisor; On-site

Job

Location:

Merced

Employment Type:

Full Time

Hiring Range
The University of California, Merced is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position.

Salary offers are determined based on final candidate qualifications and experience. The salary range the University reasonably expects to pay for this position is $57,900 - $72,300/yr.

Job Closing Date
This posting will remain open until filled with initial applicant review expected to be on or around March 4, 2026. Remote/Hybrid eligibility:
This position is fully on-site.

The Retail Stores Supervisor will assist the Retail Manager with the day-to-day operations of the Bobcat Snack Stop, Summits Marketplace, and other concepts within the Retail portfolio. This includes but is not limited to employee training, supervision and leadership, customer service support, food safety and sanitation, inventory management, cost controls, purchasing, food/beverage material storage, maintenance and repair of service/production equipment and facilities, service systems, and quality control.

The incumbent will have the skills necessary to support the concept locations and ensure the highest quality of product and service.

Incumbent will also provide department-wide support for AFI (Auxiliaries Fiscal Innovation) services for large campus events or whenever needed. Working under strict deadlines and budgetary constraints, all members of leadership are required to work together to ensure the operation's success. All supervisors serve as key members of management and are responsible for all operations assigned. Position requires supervision of a various retail locations on campus and transport of goods from one location to another with in a timely manner with the use of University vehicles such as golf carts, trucks, vans, box trucks, etc.

• Closely supervise, coach, motivate and effectively direct the student and staff workforce. Tasks include assigning work; training and development; performance management, including completing annual performance evaluations; ensuring that policies and guidelines are followed; resolving complaints and grievances; scheduling writing within the budgeted allotment; assisting with hiring decisions; time record tracking; and timecard approval. Organize and implement training for new staff and students in accordance with operational guidelines.
  
  Ensure that the standards of customer service are upheld by all staff and students. Responsible for the implementation of personnel policies and procedures. Daily duties require floating from retail locations on campus to provide support, transport of goods in emergencies, etc. which will require the use of University vehicles such as golf carts, vans, trucks, and box trucks.
• Ensure staff and students are consistently following food safety standards at all times. Oversee completion of daily, weekly, and impromptu health inspections. Possess a full understanding of food safety procedures and act as backup in implementing them, such as daily temperature records, as necessary. Respond with urgency to food safety complaints as they arise. Participate and lead safety trainings for all staff and student employees.
• Participate in strategic conversations regarding the future of retail/resale services offered at UC Merced. Liaison with vendors to ensure compliance with brand standards, that we are taking advantage of promotional opportunities that can benefit our students, and that we are tapped into the best training resources and equipment possible. Routinely attend trainings to sharpen all skills related to retail services, inventory management, quality control, and upcoming trends.
  
  Ensure that all Store Staff and student employees are well-trained to understand their products and deliver excellent guest service within the store environment.
• Supervise operations by assuring that service and product offerings meet needs and cost efficiency. Responsible for the adherence to campus and departmental accounting and cash handling policies and procedures. Responsible for the adherence to policy and goals of purchasing. Assist in long‑range strategic and/or operational planning and goal setting through comprehensive operational and financial analysis of existing contract operations and the identification and analysis of new business opportunities.
  
  Assist in ensuring the payment transactions are accurate. Ensure all cashiering staff are trained in the appropriate cash handling policies and practices. Assist with the reporting of cash for all revenue centers and the reconciliation of cashier/revenue…