Social Services Program Worker

Position Information

Under close supervision, to learn and perform a wide variety of Child Welfare Services case management duties. Provide information and education, parent training, client record maintenance, transportation, visitation monitoring, and assistance to foster families; report instances of noncompliance with statutes or regulations, as appropriate; and perform other related duties as required.

This classification provides direct services to clients and assists the Social Workers in case management functions. Incumbents in this classification perform home visits, provide outreach training to parents/foster parents in homemaking skills, such as cleaning and nutritionally sound shopping. Incumbents may provide transportation to family conferencing meetings. Incumbents assist foster families, coordinates services and maintains client record updates related to home visits.

Positions in this class learn Child Welfare Services regulations and procedures and acquire the skills to perform a broad range of case management functions.

• Develops public information and education materials for use by clients.
• Provides training to parents/foster parents in homemaking skills such as cleaning and nutritionally sound shopping.
• Maintains consistent client contacts in a home setting by performing home visits.
• Monitors family visits and provides transportation as needed for family conference meetings.
• Provides assistance to foster parents by coordinating services and notifying them of available community resources.
• Updates client files with progress reports and visitation narratives.
• Attends training courses and sessions to keep apprised of new rules, regulations or laws concerning client contact and services.
• Learns procedures for preparing legal documents for court filing.
• Assists in special projects or programs as needed.
• Identifies problems and provides necessary reports.
• Assists Social Worker with the less complex aspects of case management.
• Participates in networking with social work staff responsible for case management on identified needs and/or concerns.
• Operates personal computer/word processors and other office equipment.
• Performs all assignments in accordance with departmental policies and regulations.

• Government programs relating to children's services.
• Local community resources, public relations, and community outreach techniques.
• Child Welfare Services rules and regulations.
• Governing laws, regulations, and terminology.
• Basic principles of training, basic statistics.
• Personal computer software and database applications.
• English usage, including vocabulary, spelling, grammar, and punctuation.
• Standardized filing processes.

• Plan and conduct purposeful interviews with focus on client responsibility for accomplishing case plan goals.
• Write concise, timely and focuses progress reports.
• Establish effective inter-personal collaboration with the social worker responsible for case management.
• Communicate effectively both orally and in writing.
• Establish and maintain effective working relationship with the general public and agency staff.
• Develop and present training materials.

• Operate a personal computer and other modern office equipment.
• Communicate effectively with others in person and over the telephone.
• Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
• Maintain consistent and regular attendance and punctuality.
• Perform job duties under stressful conditions and respond appropriately to situations.
• Maintain confidential information in accordance with legal standards and/or County regulations.
• Make presentations before groups.
• Establish and maintain cooperative working relationships with others.
• Perform timely and required procedures, duties and responsibilities.
• Frequent use of depth perception, peripheral vision and color perception.
• Frequently lift, carry, reach, push, pull, twist and manipulate large and small objects.
• Occasionally kneel, bend, twist, squat, balance and crawl.
• Frequent use of hand-eye coordination.
• Frequent use of data entry device including repetitive hand and arm motion.
• Occasionally lift and carry up to…