Case Manager

Employee Benefits

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page.

Functional

Title:

Case Manager,

Job Title:

Social Worker II, Agency:
Dept of State Health Services, Department:
Region 11, Posting Number: 17537, Closing Date: 09/08/2026, Posting Audience:
Internal and External, Occupational Category:
Community and Social Services, Salary Range: $4,020.33 - $5,178.00, Pay Frequency:
Monthly, Salary Group: TEXAS-B-19,

Shift: Day, Additional

Shift: Days (First), Telework:
Not Eligible for Telework, Travel:
Up to 50%, Regular/Temporary:
Regular, Full Time/Part Time:
Full time, FLSA Exempt/Non-Exempt:
Nonexempt, Facility

Location:

Mercedes, Job Location City: MERCEDES, Job Location Address: 202 W 2ND ST, Other Locations:
Mercedes, MOS Codes: ,230X,42SX,4C0X1,68X,73A,HM

Under the supervision of the Program Supervisor III, provides advanced and comprehensive case management consultation for families with children who have health risks, conditions, or special health care needs. Oversees case management services for families in the Children with Special Health Care Needs (CSHCN), Community First Choice (CFC), Newborn Screening (NBS), Personal Care Services (PCS), and Case Management for Children and Pregnant Women programs.

Travels to conduct home visits, completes intakes, Family Needs Assessments, Service Plans, and Follow-up Services to families to community resources. Conducts presentations and communicates program services and/or changes in a positive and accurate manner. Works as a team member. Actively participates and advocates in Community Resource Coordination Group (CRCG), case management coalitions, and community organizations. Provides information and referral services.

Completes administrative duties, monthly reports, special assignments, and work activities in a professional and timely manner. Works collaboratively with public health staff in the event of a regional or state disaster. Works under the minimum supervision with considerable latitude for the use of initiative and independent judgement. Will have immunizations current that are necessary to maintain immunity or show immunity to specific diseases.

Staff required on an as-needed basis to assist with response and/or recovery effort because of their subject matter expertise and/or experience.

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

(45%) Case Management Functions—Provides complex and specialized social work consultation and comprehensive case management services to families who receive services or are seeking services from the CSHCN, SSI, NBS, PCS, CFC and Case Management for Children and Pregnant Women programs. Conducts home visits for comprehensive assessment of home environment and needs. Following program guidelines, provides comprehensive case management services including the Intake, Family Needs Assessment, Service Plan, and Follow-up services.

Assists families with the eligibility determination process for CSHCN. Provides information and referral services, linkage to community resources, family supports, advocacy, and service coordination. Maintains documentation of work activities, monthly reports, travel reports, case summaries, and correspondence. Utilizes software programs to do database entry, word processing, spreadsheets, electronic mail, and Internet.

Conducts comprehensive assessments to determine eligibility and need for PCS. Conducts assessments during home visits with families. Documents identified needs and forwards documentation for authorization of personal care services. Conducts reassessments for PCS as required or as necessary according to family needs. Enters family encounter information into an online database.

(20%) Technical Assistance/Quality Assurance/Trainings – Provides consultation, presentations, and training to agencies for programs such as CSHCN, CFC, PCS, Case Management, for Children and Pregnant Women and Family Support Services. Assists in training new staff, volunteers, and social work interns. Provides program presentations to public to promote awareness of services available to children with health risks, conditions, or special health care needs.

Participates as a team member with peer chart reviews for regional internal quality assurance.

(20%) Community Organization/Resource Development -- Actively participates in community organization functions and collaborates with other community entities on health, social work case management, and other related issues. Serves as the representative for the Texas Department of State Health Services (DSHS) on the CRCG, coalitions,…