Director, Critical Facilities Systems

Director, Critical Facilities Systems

Deploy your expertise in large‑scale critical facilities operations at Fleet Data Centers— a leader in designing, building, and operating mega‑scale data center campuses that support high‑growth Cloud and AI infrastructure. Fleet’s team of industry veterans drives innovation, collaboration, and scalable operations across Denver, Colorado;
Seattle, WA; and Arlington, VA.

The Director – Critical Facilities Systems owns Fleet’s centralized, 24/7 operational command‑and‑control functions and the digital systems that power our field execution. This leader is accountable for the Critical Facilities Operations Center (CFOC), the Network Operations Center (NOC), and the team responsible for administration, maintenance, and continuous improvement of Fleet’s operational tools (
DCIM/BMS/EPMS
, CMMS
, ticketing/ITSM
, and related platforms).

The core mission is to deliver near‑perfect outcomes in safety, security, and availability by ensuring our operations centers and toolchain are reliable, scalable, well‑governed, and tightly integrated with site teams, engineering, construction/commissioning, IT/network engineering, security, and customer teams.

• This leader will build and run the programs that ensure we: safety, security, and availability are the most important things we do. Help Fleet deliver near‑perfect execution on these dimensions by building programs that are measurable, enforceable, and continuously improving.

• Own the 24/7 CFOC staffing model, training, qualification, and shift‑lead structure; build a culture of calm, disciplined execution.
• Monitor mission‑critical facility telemetry (BMS/EPMS/SCADA, DCIM, alarms, trends) and provide first‑line triage, ticket creation, and dispatch/escalation to site teams.
• Maintain and continuously improve response playbooks, escalation paths, and communications protocols (including incident bridges and executive/customer notifications as applicable).
• Capture high‑quality incident timelines and evidence (telemetry snapshots, alarms, trends, logs) and provide an initial technical hypothesis to accelerate root cause analysis.
• Own alarm strategy governance: thresholds, suppression, correlation, tuning, and reduction of nuisance/false alarms in partnership with engineering and site leaders.
• Ensure operational readiness of monitoring for new sites and expansions (point lists, alarming, dashboards, runbooks, contacts, and handoff to steady‑state operations).

• Own the 24/7 NOC staffing, tooling, and procedures to monitor and triage connectivity issues for Fleet and customers.
• Receive, assess, and route network incidents and service requests; coordinate with internal network engineering, carriers, and vendors to drive rapid restoration.
• Establish customer‑facing communications standards for network incidents (status updates, ETAs, post‑incident summaries) in partnership with Customer teams.
• Maintain a disciplined process for outage tracking, incident documentation, and recurring‑issue elimination through problem management.
• Ensure network monitoring coverage and accuracy (device inventory, alerting, dashboards, and escalation contacts) and support new site/phase turn‑ups.

• Lead the team responsible for day‑to‑day administration, reliability, and lifecycle management of Fleet’s operational systems: DCIM/BMS/EPMS/SCADA, CMMS, ticketing/ITSM, and supporting reporting/analytics tools.
• Own user access governance, role‑based permissions, auditability, and change control for operational tools (in alignment with Fleet’s security posture and IT controls).
• Establish data standards and quality controls for asset registries, naming conventions, location hierarchy, alarm taxonomy, work order data, and ticket categorization to enable consistent reporting across sites.
• Manage vendor relationships, support contracts, SLAs, and roadmaps; translate operational needs into prioritized requirements and drive delivery with partners.
• Own system upgrades,…