Player Support Producer II

IDR is seeking a Player Support Producer II to join one of our top clients for an opportunity in Mercer Island, Washington. In this role, you’ll help define and deliver a high-quality support experience for new game features, partnering across Product, Technology, and Operations. You’ll lead cross-functional stakeholders through planning, launch readiness, and post-launch measurement to ensure features ship smoothly and improve the player experience.

• Lead cross-functional stakeholders to deliver operationally ready support experiences for upcoming game features
• Coordinate scope, dependencies, and timelines while facilitating collaboration across Product, Engineering, UX, and Operations
• Run launch preparation sessions, including requirements gathering, policy/tooling discussions, and readiness checkpoints
• Track post-launch KPIs and partner with senior teammates to recommend iterative improvements based on outcomes
• Identify and drive process improvements that enhance team efficiency and the end-user experience

• 5+ years of professional experience in relevant environments
• 2+ years of experience in product management, project management, or production roles
• Proficiency with project/product management tools (e.g., Jira and similar platforms)
• Experience supporting software, game, and/or product development workflows and best practices
• Strong critical thinking, communication, and problem-solving skills to manage complex, cross-team initiatives

• Competitive compensation package
• Full Benefits;
  Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row.