Thrift Shop Associate; Part Time

Thrift Shop Associate

The Thrift Shop Associate provides daily receiving and sorting of goods, routine inventory processing and display, customer service, cashiering, and sales floor maintenance support for the Mercer Island Thrift Shop. Supports routine clerical processes and interacts professionally with the public. Work is performed under general supervision with limited latitude in the use of initiative and independent judgment. Position exercises some judgment in accordance with well-defined policies, procedures, and techniques.

All Thrift Shop positions require weekend work. This is a part-time position working up to 29.5 hours per week.

Essential job functions include ensuring the delivery of quality customer service to patrons, donors, and donation site hosts; organizing a daily work plan with the scheduled supervisor and communicating with staff and volunteers regarding shift activities; receiving, sorting, processing, and pricing donated items, inbound materials in the location/system as inventory, and preparing items for retail display and use; recommending appropriate products and solutions to keep the store shelves well stocked;

responding to inquiries, questions, and comments from the public per established standards and protocols; maintaining visual standards, stock levels, and cleanliness of the store; monitoring assigned and/or standard operations supplies/inventory, requesting and coordinating replenishment in a timely manner; assisting with coordinating the transfer of priced goods between storage and the Thrift Shop; assisting with preparing items for ongoing and current sales/promotions;

assisting with handling excess donations and the removal of garbage and recycling; conducting, as assigned, routine opening and closing processes per established policies and guidelines; monitoring patron and staff safety and security, reporting any illegal behaviors, injuries, and accidents per all established policies, procedures, and guidelines; observing for loss prevention and reporting to suspected thefts to assigned supervisor; assisting volunteers with technology issues as needed;

assisting directly with retail activities, as requested; demonstrating and promoting safe work practices through awareness and observation; ensuring adherence to all established City policies, procedures, and protocols; and when required by management, responding to Emergency Operations Center to support the City's response during an emergency.

Qualification requirements include a high school diploma or GED required; supplemented by some previous directly related experience; or an equivalent combination of education, certification, training, and/or experience. Licensure/certification includes a valid WA State Driver's License with a driving record free from frequent or serious violations. A three (3) year driving record abstract must be submitted prior to hire. CPR and First Aid certification within first six months of employment.

Knowledge, skills, and abilities include knowledge of customer service principles, practices, and the ability to learn established organizational standards; knowledge of standard inventory and merchandising procedures and practices; knowledge of clerical procedures and systems such as word processing, managing files and records, and other office procedures; ability to learn to use Microsoft Office products (Word, Outlook, and Excel) and applicable department/organization-specific software, including a computer-based Point of Sale (POS) system;

skill in using mathematics required for the work; ability to clearly communicate and understand information in English, both orally and in writing; ability to follow oral and written instructions; ability to read, update, and maintain various records and files in numerical, alphabetical, or chronological sequence; ability to review, compile, and organize forms, documents, and related records for efficient processing and ready retrieval;

ability to work around allergy-aggravating used merchandise; ability to establish and maintain effective working relationships with those interacted with during work regardless of race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, genetic information, disability, political affiliation, military service, or diverse cultural and linguistic backgrounds; and ability to commute independently to and from work and arrive punctually for designated work schedule (virtually or in person), including to community meetings and events.

Working conditions and physical abilities include the regular and, at times, sustained performance of physically demanding work and may require occasional lifting, carrying, pushing and/or pulling of heavy objects or materials (up to 50 pounds). Tasks that require moving objects of significant weight require the assistance of another person and/or use of proper techniques and moving equipment. Tasks may involve some climbing, stooping, kneeling,…