Telecom Field Technician - On-Call & Travel

Responsibilities

Responsible for maintenance and installation of telecommunications equipment in Mercer, PA and various sites in the area and district.

Telecommunications equipment includes but is not limited to:
Microwave Radios, Industrial Wireless Systems, SCADA Communication Systems, VSAT, CDMA, Phone Systems, Digital Multiplexer, Office Networks (LAN/WAN), VHF Radio Systems, and associated equipment.

Apply problem‑solving skills, break down complex problems to isolate outages and restore services.

Work within a ticketing system to document the resolution of telecomm outages, installations and repairs.

Regularly and directly interface with a wide variety of people with tact, courtesy and professionalism, including but not limited to other employees, management, vendors, and customers.

Schedule each work day for optimum efficiency for the greatest benefit to Kinder Morgan, and work with limited supervision.

Required to carry a company‑provided cell phone and be available to respond during working hours and non‑working hours.

Callout and unscheduled overtime is required and anticipated.

May be required to work non‑traditional hours.

Maintain a high regard for personal safety, the safety of company assets and employees, and the general public.

Maintain a regular, dependable attendance, and high level of performance.

Write effectively, understand verbal and written communications, including but not limited to email.

Speak clearly, both in person and by telephone, using a high level of verbal skills, and listen carefully.

Travel is required, and a company vehicle is assigned for this job.

• High school diploma.
• Associate’s Degree in Electronics Technology.
• A minimum of four years experience actively working in electronic technology or telecommunications may be accepted as a degree substitute.
• BS in Technology or Engineering is a plus.

• Minimum of three years of direct and active work experience in telecommunications for Level II Tech and higher.
• Solid training in electronics or a thorough understanding of telecommunications through work experiences.

• Valid driver’s license and satisfactory driving record.
• Transportation Worker Identification Credential (TWIC) is required.

• Strong diagnostic skills and logical thought processes with the ability to identify and resolve various levels of telecommunications issues.
• Proficient with Microsoft applications (including but not limited to Word, Excel, Outlook and Visio).
• Strong written and verbal communication skills, including attention to detail in documentation.
• Excellent customer service skills, able to effectively communicate and work with all levels of management and employees, in the corporate office, the field, and with external customers.
• Ability to work with a team, take direction from supervisors, focus attention to details, follow work rules, and adhere to established work schedules.
• Strong analytical skills and logical thought processes, with ability to identify and resolve simple to complex telecommunications problems, including the ability to think quickly and provide support for emergency operations.
• Ability to organize and prioritize daily work, maintain confidentiality as necessary, and work effectively with minimal supervision.
• Ability to perform multiple tasks with strict and often short deadlines in a technologically diverse and fast‑paced environment.
• Possess and consistently demonstrate a positive attitude with the ability to handle negative or conflicting situations in a logical and professional manner.
• Must be adaptable to organizational change.
• Ability to identify expectations in an employee‑employer relationship.
• Must be highly self‑motivated with the ability to perform the required and expected duties with little or no direct supervision.
• Must be able to perform all essential functions of the job.
• Job level commensurate with experience and skill level.

Must be able to safely lift and carry up to 40 pounds, waist high, on a regular basis.

• Job Location – This position will be based in Mercer/Moon Township, PA.
• Callout and unscheduled overtime is required and anticipated.
• T…