Sr Mgr, Product Manager (Aetna One Advocate

Senior Product Manager, Aetna One Advocate (A1A)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The vision behind Aetna One Advocate is to serve people as the trusted guide that creates a more connected health care journey. A1A exists to change a fragmented system by connecting data, people, and processes into a guided experience that follows through. This role owns a critical slice of that journey, leading the strategy, solutioning, and execution of a value stream within the DDAT A1A product team, shaping the end‑to‑end experience and ensuring the work delivered drives meaningful outcomes for members, advocates, clients, and Aetna.

• Drive Product Strategy & Outcomes – Define the strategy, outcomes, and roadmap for your value stream and align them to the A1A vision.
• Translate complex business and customer problems into clear, value‑driven priorities.
• Partner with engineering, design, business, and data to deliver meaningful product solutions.
• Ensure work is tied to measurable value (customer outcomes, business impact, operational efficiency).
• Continuously evaluate where to invest, pivot, or stop based on data, discovery, and results.
• Partner with business stakeholders to understand operational workflows, business strategy, and key use cases, and use that context to inform product decisions.
• Ensure alignment between your value stream and the broader A1A strategy, connecting work to end‑to‑end outcomes and enterprise value.

• Work across multiple teams and backlogs to ensure the right work happens, even when you don’t own all the pieces.
• Identify dependencies, surface trade‑offs, and drive decisions to keep progress moving.
• Drive cross‑functional decision‑making and alignment on strategy, priorities, and execution across business, operational, and technical partners and stakeholders.
• Engage leadership and stakeholders to gather feedback and evolve strategy and roadmap over time.

• Lead ongoing product discovery to understand member, advocate, client, and business needs.
• Evaluate current product state using customer feedback, product analysis, data, and stakeholder input.
• Incorporate market, industry, and competitive insights to inform product direction.
• Synthesize qualitative and quantitative insights across research and data to shape product direction, validate decisions, and refine prioritization.
• Develop and communicate discovery readouts that synthesize qualitative and quantitative insights, including research, product data, and market context, to inform stakeholders, cross‑functional teams, and leadership.

• Help drive change and evolve how product is practiced within A1A and across Aetna.
• Influence ways of working and coach others in product practices.
• Facilitate alignment and drive decisions in cross‑functional discussions.

• Experience owning and evolving product strategy in complex environments.
• Strong product judgment with the ability to prioritize based on value and make balanced, insightful decisions considering both product and business impact.
• Ability to quickly understand product, operational, market, and business contexts.
• Skilled at influencing, aligning, and driving decisions across teams, partners, and stakeholders.
• Ability to work across teams and systems without direct ownership.
• Comfortable operating in ambiguity and leading through change.
• Experience with product discovery and outcome‑driven development.
• Clear, concise communicator who can tailor messaging based on audience.
• Experience influencing ways of working and coaching others in product practices.
• Comfortable leading team discussions, facilitating alignment, and driving decisions.
• Strong negotiation,…