Institutions Advisory Support Specialist

Overview

Client Service Opportunity in Financial Services – Institutions Advisory Support Specialist

Location(s):
Atlanta, GA;
La Vista, NE;
Oakdale, MN;
Scottsdale, AZ;
St. Petersburg, FL. Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type: Full time

Salary: $40, per year + annual performance-based bonus. Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

As a member of Osaic's Institutions Advisory Support team, you will assist our advisors, their clients, and other team members in all aspects of operational and service activities for qualifying advisory accounts (WMP), through phone support. You will collaborate with other functions across all aspects and stages of our processes to ensure our advisors and their clients receive exceptional service and support in every interaction with Osaic Institutions.

Your primary focus will be supporting our products, platforms and processes to respond to our customer’s stated and unstated needs.

• Provide leading service and support experiences for our advisors while answering questions, researching issues and completing transactions
• Support both brokerage and investment advisory needs dynamically across channels – phone; with product, platform and process knowledge
• Assist with navigation in advisory platforms including:
  Envestnet (WMP), as well as core business platforms including Pershing(NetX), Envestnet, etc.
• Create strong working relationships with advisors, their office staff and peers across the firm
• Demonstrate critical thinking and problem-solving skills to identify our customers stated and unstated needs to deliver required outcomes with exceptional experience.
• Educate advisors where to find online information and other self-serve solutions
• Meet stated satisfaction, quality and production goals
• Log interactions within CRM system for most interactions to capture notes and other relevant information for future support needs
• Keep up to date on changes to industry and business processes

• Bachelor’s degree preferred, high school diploma (or equivalent) in combination with significant practical experience will be considered in lieu of degree. A minimum high school diploma or equivalent is required.

• 2+ years of experience in financial services operations or broker-dealer setting
• 2+ years working in a customer service operation or contact center
• Proficiency with Microsoft Windows, Word, Excel, Outlook and Internet Explorer
• Proficiency working in a CRM system
• Experience with Pershing Netx
  360 and Envestnet platforms
• A friendly and professional demeanor
• Excellent communication and organization/multi-tasking skills
• Strong customer focus orientation
• Ability to work quickly and accurately while under pressure

• 4+ years of related brokerage experience
• 1+ years of investment advisory experience
• Experience with Envestnet / Wealth Management Platform
• Completion of the FINRA SIE exam

Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

Eligibility

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic.

Unqualified Applications

Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Recruiting Agencies

Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.