Customer Support Specialist – Cheshire, CT

Customer Support Specialist – Cheshire, CT

Want to be a part of a great team and an exciting culture? Join the winning team of Accel!

Accel International has grown to be the best high-performance conductor manufacturer for the aerospace, medical, telecommunications, and other industries. Our state-of-the-art technology and the dedication of our associates are unmatched by any of our competitors! With emphasis on customer care and integrity, we have become a force to be reckoned with in the wire industry, and our growth reflects this. We currently operate two state-of-the-art facilities in Connecticut, one in Indiana, and a new one is being built in Florida, which will be up and running in 2023.

This is a fast-paced, demanding role requiring self-motivation, results-oriented mindset, and a positive attitude. If you are a quick thinker, customer-centric extrovert, and you work well under pressure, this is the right role for you.

• Take inbound and make outbound calls for customer service of wire manufacturing. (NO COLD CALLING!)
• Identify customer’s needs and cultivate effective customer relationships via phone.
• Work with the sales, engineering and operations teams to ensure consistent value is delivered to the customer.
• Maintain customer satisfaction by establishing rapport with customer and others at Accel to help meet customer needs.
• Determine quotation requirements by interviewing customer; referring to customer account information.
• Recommend product solutions by understanding the company product line and prepare quotation pricing utilizing established guidelines.
• Resolve customer product and service problems.
• Administrative tasks, such as order entry, filing, report writing, faxing, copying etc.
• Other duties as may be necessary.

• Bachelors degree or higher is
  required
• 2-3 years experience in non-retail sales and customer service
• Proficiency in MS Office products – (Excel) is required
• Strong work ethic and integrity
• Strong initiative and interpersonal skills
• Ability to work with competing priorities
• Ability to work under pressure
• Analytical skills
• Resourceful and responsible
• Impeccable written and oral communication skills
• Attention to detail and accuracy of data

• Competitive Base Salary (DOE) (This is a salaried, no commission position)
• Generous Bonus Potential
• Rewarding and Fun Work Environment.
• Medical, Dental and Vision Benefits
• Free Disability and Life Insurance
• AFLAC line of coverage
• 401(K) Plan with a Match
• PTO