Customer Service Sales Representative

Industry: Aerospace Manufacturing

Job type: Full time, Temp to hire

The Customer Service / Sales Representative serves as the primary liaison between customers and the company, supporting order management, customer communications, quoting activities, and sales support functions. This position works closely with production, planning, quality, engineering, and shipping departments to ensure customer requirements are met while maintaining high levels of customer satisfaction.

• Serve as the primary point of contact for assigned customer accounts.
• Process customer purchase orders, order changes, and schedule updates.
• Prepare and distribute quotations for products and services.
• Coordinate with production planning and operations to communicate delivery schedules and lead times.
• Monitor open orders and proactively communicate status updates to customers.
• Respond to customer inquiries regarding pricing, delivery, product specifications, and quality concerns.
• Support sales efforts through customer relationship management and account development activities.
• Maintain accurate customer records within ERP and CRM systems.
• Collaborate with Quality and Engineering teams to resolve customer issues and corrective actions.
• Assist in forecasting customer demand and identifying opportunities for increased sales.
• Participate in customer meetings, audits, and business reviews as required.

• Associate’s or Bachelor’s degree preferred; equivalent experience considered.
• 3+ years of customer service, inside sales, or account management experience in a manufacturing environment.
• Aerospace manufacturing experience strongly preferred.
• Knowledge of AS9100 and aerospace customer requirements preferred.
• Experience using ERP systems such as Epicor, SAP, QAD, Oracle, or similar.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel.

• Experience supporting aerospace OEMs and Tier One suppliers.
• Familiarity with purchase orders, long-term agreements, and aerospace contracts.
• Understanding of production scheduling, manufacturing processes, and supply chain operations.
• Experience with quoting and pricing activities.