Dispatcher, Customer Service​/HelpDesk

HARP Home Services, a dynamic, rapidly‑growing HVAC, Electrical, and Plumbing company, is growing again! We are seeking a highly skilled Dispatcher to join our team at our Windsor, CT location.

Either Friday
- Monday or Sunday
- Wednesday

This position is responsible for scheduling and dispatching HVAC Service, Electrical, and Plumbing Technicians, reviewing and optimizing routes, answering incoming phone calls from existing customers, providing exceptional customer service, and ensuring all ticket information is entered correctly in the computer system. Additional duties include rescheduling appointments, creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.

• A minimum of one year customer service experience (dispatch experience is preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude
• Able to plan and schedule work rather than just react
• Able to think on your feet to provide customers with needed information for their specific installation or repair
• Ability to work as part of a team
• Strong computer skills with a good knowledge of Microsoft Office and ability to learn customer service management and scheduling/dispatch software

• Competitive salary with an impressive monthly bonus plan and incentive plans
• Medical, dental, vision, prescription coverage, company‑supplied life insurance
• Paid vacation, paid holidays and 401(k) plan with employer match
• Many other family‑oriented benefits

Salary: $19 - $22 per hour