Instructional Designer Senior

Requisition number: 2392923

Job category: Training

This position is National Remote. You’ll enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

In this role, you will provide performance-focused learning support, partnering with business leaders and subject matter experts (SMEs) to identify performance gaps, analyze workflow and skill requirements, and design solutions that drive measurable business outcomes. You will leverage performance-based learning principles to ensure learning solutions are aligned to critical job skills, observable performance outcomes, and customer needs.

You will lead instructional design efforts across the full project lifecycle, from needs analysis and solution design through development, implementation, evaluation, and continuous improvement. Working collaboratively across the Optum Learn (OL) team, you will create both instructor-led and self-paced learning solutions while ensuring alignment to business goals, learner performance, and organizational priorities.

This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am – 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

• Partner with SMEs, business stakeholders, and customer leadership to identify performance needs, business objectives, learner requirements, and desired outcomes
• Conduct learning and performance analyses to diagnose root causes, identify critical job skills, and determine the most effective solution strategy
• Apply performance-based learning principles to design solutions focused on what learners must do, not just what they must know
• Design and develop instructor-led, virtual, self-paced, and performance support solutions that enable measurable job performance improvement
• Utilize learning development tools and platforms (e.g., Articulate 360) to create engaging, skills-based learning experiences
• Create project deliverables including learning strategies, design documents, storyboards, assessments, performance support materials, and evaluation plans
• Manage end-to-end execution of learning projects through analysis, design, development, implementation, evaluation, and sustainment activities
• Collaborate with stakeholders to define success metrics and evaluate the effectiveness and business impact of learning solutions
• Analyze learner, quality, and operational performance data to identify opportunities for continuous improvement and optimization
• Collaborate with peers across the training organization to share best practices, improve design standards, and ensure learning quality
• Mentor peers and contribute to the development of instructional design capabilities across the organization
• Effectively manage multiple projects,…