Loan Counselor

• Monitors all standard collection procedures according to Planet Home Lending's policy to minimize loan delinquencies.
• Assist mortgagors in bringing their loan current by contact through inbound/outbound calls, and established skip trace methods.
• Set payment arrangements for total amount due, or establish a repayment plan pursuant to Agency/Investor Guidelines as well as Planet Home Lending policy.
• Document and maintain on-line collection history detailing events to bring the loan current. These events should include but are not limited to the reason for default, updated financial information, and an explanation of how and when the loan will become current.
• Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department.
• Complete performance standards on each daily assignment of loan, maintain quality call standards and meet call goals daily.
• Maintain up to date knowledge and adhere to investor rules and requirements.
• Performs other duties as assigned.

• High school diploma or equivalent
• Experience using specified second language in a professional capacity is required. Language testing may be required.
• One year of collection experience or equivalent
• Mortgage collection experience a plus
• Courteous, tactful and assertive interpersonal skills
• Demonstrates effective listening skills
• Data Entry Skills
• Strong analytical and negotiating skills
• Ability to work well on a team and focus on results
• Ability to research and resolve problems effectively
• Good verbal and written communication skills with strong interpersonal skills
• Possess strong problem-solving skills
• Ability to work effectively in a demanding, team-oriented, and fast-paced environment
• Working experience within a call center
• Experience working with Microsoft Windows applications
• Ability to work assigned/flexible hours necessary to complete the job on a weekly basis

Demonstrates expertise in mortgage collection processes and effective communication skills to assist mortgagors in resolving loan delinquencies. Proficient in data entry and problem-solving within a fast-paced, team-oriented environment.

• Mortgage Collection Experience
• Data Entry Skills
• Analytical Skills
• Negotiating Skills
• Call Center Experience

• Collection Procedures
• Skip Trace Methods
• Payment Arrangements
• Loan Documentation
• Performance Standards

• Interpersonal Skills
• Effective Listening Skills
• Problem-Solving Skills
• Teamwork
• Communication Skills

• Loan Delinquencies
• Investor Guidelines
• Mitigation Department
• Financial Information
• Call Goals

• Microsoft Windows Applications